Technical Operations Manager

Knight’s Companies Inc.•Summerville, SC

About The Position

The Technical Operations Manager supports all aspects of ready-mix concrete quality across all regions, ensuring products meet company, customer, and regulatory standards. The role supports daily QC Technician activities, maintains laboratory operations and testing equipment, reviews daily schedules, and monitors mix designs for material performance. The manager oversees laboratory and field quality-control personnel, monitors raw materials, manages testing programs, investigates quality issues, and works with plant operations, dispatch, sales, and customers to ensure consistent product performance. The position also coaches and develops QC staff and process locations, maintains quality documentation and equipment, and represents the company at pre-pour meetings as directed.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
At least 5 years of quality-control experience in a ready-mixed concrete environment.
Demonstrated ability to lead, develop, and collaborate with teams while holding employees accountable to quality, safety, and performance standards.
NRMCA Concrete Technologist Level 3 Certification, to be completed within 18 months.
DOT Technician Certification and ACI Field Grade 1 certification, to be completed within 12 months.
Ability to read and understand project specifications and ACI/ASTM guidelines.
Ability to understand statistical data and develop trend analyses.
Ability to work independently with minimal supervision.
Proficiency in reading, understanding, speaking, writing, and using English.
Advanced ability to perform and interpret mathematical calculations, including percentage analysis and area, volume, unit-weight, and total-weight computations using fractions, decimals, and whole numbers.
Advanced working knowledge of computers and business systems, including Microsoft Office and quality-related reporting, documentation, and data-analysis tools.
Current, valid driver’s license in the state of residence and ability to travel between facilities, job sites, and customer locations as required.
Strong written, verbal, and organizational communication skills, including preparing technical reports, presenting findings, and leading quality-related discussions.
Ability to communicate professionally and effectively with company leadership, operations, sales, customers, inspectors, and regulatory agencies.
Ability to safely lift at least 50 pounds.
Ability to work in extreme weather, including high heat, low temperatures, and high-sun environments.
Ability to sit, stand, and walk for long periods.
Ability to climb and descend stairs.
Ability to perform direct keyboard-entry operations for regular periods.

Responsibilities

Maintain compliance with safety and environmental policies and procedures for self and team.
Lead day-to-day field operations and ensure compliance with established policies, procedures, and standards.
Support, develop, and implement quality-control programs, inspections, and performance standards.
Help establish and monitor quality and operational performance indicators.
Monitor concrete mix designs, raw materials, production processes, and finished-product performance.
Ensure testing follows applicable ASTM, ACI, and project specifications.
Investigate customer complaints, analyze causes, and propose resolutions.
Assist with coordinating collection of component and aggregate materials from suppliers.
Represent the company at pre-pour meetings as directed.
Review testing protocols and procedures against industry and ASTM standards.
Follow quality-control procedures to ensure concrete mixes meet customer job-specific requirements.
Participate in mix and test trial batches before jobs, according to provided specifications.
Maintain accurate, up-to-date documentation of testing and results.
Maintain the laboratory area and equipment according to industry standards.
Coach process locations on quality and provide process personnel with tools to monitor it.
Train and develop QC technicians in sampling, testing, documentation, and safety procedures.
Set performance expectations and promote accountability within the QC department.
Keep current with industry changes and innovations related to product quality and convey relevant information to personnel.
Perform other duties as assigned.