Manager, Technical Operations

RAYUS Radiology•DeSoto, TX

23h

About The Position

RAYUS Radiology is seeking a Manager, Technical Operations to manage the technical operations of multiple centers. The role includes planning, team member management, budget management, relationships with referring groups, and ongoing customer service. The manager is accountable for meeting quality and operational goals—including efficiency, productivity, and costs—for assigned centers. This is a full-time position. The manager oversees center operations, staffing and resource utilization, budgets, service performance, quality programs, safety, and HIPAA compliance. Working with the Manager, Administrative Operations, radiologists, sales team, and center staff, the role supports market initiatives and strong service to patients and referring customers. The manager also oversees team member development, performance management, training, continuing education, and team engagement.

Requirements

High school diploma or equivalent.
Associate's degree in radiologic technology, registered nursing, an AMA-accredited sonography program, a CAAHEP-accredited program, or another closely related and applicable healthcare or medical field.
Current, in-good-standing ARRT Radiologic Technologist Certification, RN licensure, or ARDMS sonographer registration.
Sonography certification in an imaging specialty such as AB, BR, or ObGyn.
Five years of related medical experience.
Three years of experience managing a team of direct reports.
Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
Some travel between sites is required; a reliable means of transportation is required.

Nice To Haves

Bachelor's degree in a related and applicable healthcare or medical field.
Registered Vascular Technologist (RVT/VT) sonography certification.
Five years of experience with medical outpatient radiology imaging.

Responsibilities

Remain visible at centers and monitor team member engagement and workload.
Implement programs, goals, objectives, policies, and procedures to provide quality care and maintain sound operations.
Analyze staffing and utilization of facilities, equipment, and supplies; recommend and implement solutions and changes.
Develop and manage technical operations budgets and recommend financial decisions for centers.
Monitor the performance and profitability of services.
Communicate timely information to management and team members about center performance, team member performance, events, and issues.
Partner with the Manager, Administrative Operations on market initiatives and ongoing operations.
Work with radiologists to create and maintain current protocol manuals for all modalities.
Maintain productive relationships with the center customer base through high-quality customer service.
Attend sales calls and lunch meetings with the sales team to provide operations expertise.
Administer quality programs and meet or exceed quality and productivity measures across patient service, referral customer service, clinical programs, and administrative functions.
Maintain a safe environment for patients and center team members with assistance from the center safety coordinator.
Ensure compliance with HIPAA guidelines.
Oversee and assist with training new team members and supervisors, providing resources and technical expertise.
Participate in team member performance management, evaluations, compensation recommendations, and development.
Coach direct reports and provide training opportunities based on individual needs to support leadership development.
Lead regular team meetings and one-on-one discussions with team members.
Support and conduct continuing education efforts for technologists and nurses.
Ensure technologists meet continuing education credit requirements, maintain good standing with relevant registries, and keep CPR credits current.
Implement strategies to promote teamwork within the center and market.
Collaborate with Chief Technologists to build high-performing, engaged teams.
Complete additional tasks and projects as assigned.