Senior Technical Engagement Manager

Redpanda Data

19d • $139,000 - $163,000 • Remote

About The Position

Redpanda is hiring a Senior Technical Engagement Manager to lead a pod in its Customer Success Engineering organization and manage high-stakes customer engagements alongside Forward Deployed Engineers. The role drives strategic projects as large enterprise customers implement Redpanda’s Agentic Data Plane. The manager scopes, plans, and executes multi-phase engagements aligned with customer business outcomes, while coordinating customer stakeholders and internal delivery teams. This is a remote-first role that requires flexibility to travel to customer sites for high-stakes engagements.

Requirements

• At least 8 years of experience in engagement management, delivery leadership, or technical program/project management for complex enterprise technology deployments.
• PMP or Scrum certification.
• Proven project management experience supporting engineering or services teams focused on agile delivery.
• Experience with formal risk and issue governance, including risk registers, RAID logs, and steering committees, and demonstrated influence over decisions.
• Ability to operate in politically complex stakeholder environments and escalate to and negotiate with customer and internal executives.
• Technical fluency in distributed systems, streaming, or data infrastructure, such as Kafka or Redpanda, sufficient to understand delivery and technical risk without writing code.
• Strong written and verbal communication skills, including the ability to present to a CIO and negotiate scope with a systems integrator delivery lead.
• Flexibility to travel to customer sites for high-stakes engagements.

Nice To Haves

• Experience at a systems integrator such as Deloitte, Capgemini, or Accenture, or at an enterprise software vendor.

Responsibilities

• Manage relationships with key stakeholders at Redpanda and customer organizations.
• Own and maintain project plans to support ongoing delivery and agreed-upon outcomes.
• Serve as the senior escalation point for customers and internal delivery teams on assigned accounts.
• Ensure projects within the pod are appropriately resourced and delivered against plan, raising and escalating risks as needed.
• Use sound judgment to push back on inappropriate timelines, scope changes, and risks to agreed-upon deliverables.
• Partner with Account Executives and Solutions Engineers on pre-sales to post-sales handover, ensuring scope, timelines, and success criteria are documented for a seamless kickoff.
• Develop program playbooks and toolkits to make engagements repeatable and scalable.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed