Senior Manager, OpCo Engagement

Quanta Services Management Partnership•Houston, TX

About The Position

Quanta Services is seeking a hands-on senior leader to shape and scale OpCo Engagement within Operations IT. The role combines strategic consulting and advisory work, client relationship management, customer success, and team leadership. The Senior Manager will personally lead complex engagements with strategically important operating companies (OpCos), serve as a trusted technology and business advisor to their Presidents, CFOs, and IT leaders, and help determine how OpCo Engagement should evolve as Quanta grows. The position connects the operating companies with Enterprise IT in both directions: surfacing field needs and feedback to inform enterprise priorities, services, and investments, and helping operating companies understand and adopt centralized capabilities. The Senior Manager will guide service enablement and rollout planning, monitor readiness and adoption, and ensure that deployed capabilities deliver value in the field. The role also develops the Customer Success team, improves engagement practices and operating systems, and scales the function while keeping the model lean. Travel is 30–40% across OpCo locations in North America.

Requirements

12+ years of experience in technology consulting, IT strategy, customer success leadership, or enterprise account management.
Demonstrated senior engagement leadership in a consulting, customer success, or advisory practice, including personal ownership of major client relationships and shaping team engagement practices.
Executive presence and a record of earning trusted relationships with Presidents, CEOs, CFOs, and senior IT leaders of autonomous business units.
Track record of building deep customer knowledge across business models, technology environments, vendor landscapes, and organizational dynamics.
A single-point-of-accountability mindset and ability to take ownership of moving stalled work forward.
Technical breadth across infrastructure, applications, cloud, data, security, and emerging areas such as AI, automation, and enterprise architecture.
Business acumen, including P&L fluency, organizational design, and change management.
Experience driving adoption of enterprise capabilities in operational environments, including practical exposure to rollouts and why they succeed or fail.
Ability to build and scale a function in a federated, ambiguous environment and drive outcomes through influence rather than authority.
Experience managing and developing Managers.
Bachelor's degree.

Nice To Haves

Director, Principal, or equivalent senior leadership experience.
Background in top-tier management or technology consulting at the Principal level or above.
Experience in operationally complex, decentralized, project-driven industries such as EPC, utilities, construction, energy, oil and gas, or industrial manufacturing.
Familiarity with Technical Account Management, customer success, or engagement-platform-driven operating models at scale.
Experience integrating acquired businesses into a shared operating model.
Public company governance experience, including SOX, internal controls, or audit readiness.
Advanced degree, such as an MBA or equivalent.

Responsibilities

Serve as a strategic consulting and advisory partner to OpCo Presidents, CFOs, and IT leaders on technology strategy, organizational design, and business needs.
Personally lead advisory engagements involving major platform or cloud decisions, AI opportunities, IT function development or rebuilding, and organizational or ownership changes.
Build deep knowledge of portfolio companies’ business models, field operations, IT environments, vendor relationships, and organizational dynamics.
Manage a portfolio of complex operating companies and set standards for engagement cadence, depth of knowledge, and quality of analysis across the team.
Represent OpCo needs and field realities to Enterprise IT, informing service design, priorities, strategy, and major investment decisions.
Help Enterprise IT communicate upcoming capabilities and decisions to operating companies and explain their implications.
Shape and route demand to the appropriate Enterprise IT functions, including IT Procurement, Service Portfolio Management, and delivery teams.
Connect operating companies with one another to share solutions and avoid duplicative effort.
Identify patterns across the OpCo portfolio and translate them into improvements to centralized services, vendor strategies, and cross-OpCo collaboration.
Drive adoption of enterprise capabilities while ensuring operating companies use them effectively and receive value.
Work with service owners to design rollout and change-management approaches, including communications, prioritization, rollout waves, readiness, and use cases.
Develop and refine enablement playbooks using feedback and lessons from rollout waves.
Determine with service owners how enablement and onboarding should be delivered, including direct team delivery, communications support, contracted capacity, or third parties.
Own OpCo readiness and rollout timing, coordination with other changes, expected value, chargeback discussions, and follow-up on sustained adoption.
Coach and develop the Customer Success team in consultative judgment, executive presence, and technology and business fluency.
Scale OpCo Engagement by developing team capability, improving and automating engagement systems, and keeping the operating model lean and appropriately sized.