Senior Technical Business Analyst - Information Technology

United Airlines•Chicago, IL

4d•$102,220 - $133,194

About The Position

United Airlines’ Digital Technology team designs, develops, and maintains large-scale technology solutions using innovative architectures, data analytics, and digital solutions. The Senior Technical Business Analyst consults with internal and/or external customers and applies expertise in the customer area along with technical understanding of the business unit’s systems, capabilities, and technologies. The role analyzes customer processes and requirements, prepares project documentation according to UAL IDF standards, and assists with business process redesign as needed. The position works and consults across multiple complex projects requiring subject matter expertise, and is accountable for projects or programs with low to moderate risk and resource requirements. It also provides project leadership and support to less senior employees, facilitates requirements discussions between Technology and Business Leaders, consults with business managers, and plans and designs solutions. The analyst develops best-practice solutions and improvements to existing solutions, supports compliance with principles, and translates business requirements into technical requirements.

Requirements

Bachelor’s degree in Computer Science, Business, or a relevant field.
At least 4 years of IT and/or business experience, or an equivalent combination of experience, education, and training.
Ability to communicate clearly verbally and in writing with employees and management at all levels.
Demonstrated integrity and trustworthiness, including discretion and honest communication.
Ability to collaborate, contribute to team discussions, complete assignments, build relationships, and support mentoring and knowledge transfer.
Commitment to developing technical or functional expertise and staying informed about technical developments and industry practices.
Must be legally authorized to work in the United States for any employer without sponsorship.
Successful completion of an interview is required.
Reliable, punctual attendance is an essential function of the position.

Nice To Haves

Master’s degree.
Customer focus and ability to use customer information to improve outcomes and build effective customer relationships.
Dedication and willingness to invest time and energy to accomplish goals and tasks.
Ability to partner effectively and honestly with the business.
Patience, including listening and understanding people and data before making judgments or acting.
Task-management skills, including delivering quality work on time, monitoring task status, anticipating barriers, and communicating or escalating problems.

Responsibilities

Consult with internal and/or external customers.
Apply expertise in the customer area and technical understanding of the business unit’s systems, capabilities, and technologies.
Analyze customer processes and requirements.
Prepare specified project documentation according to UAL IDF standards.
Assist in business process redesign as needed.
Maintain communication with customers and team members and promote a team environment.
Work and consult across multiple complex projects requiring subject matter expertise.
Be accountable for projects or programs with low to moderate risk and resource requirements.
Provide direction, tools, and process support to less senior employees as a project leader.
Facilitate meetings with Technology and Business Leaders to develop needs and requirements.
Consult with business managers.
Plan and design solutions after requirements are gathered.
Develop best-practice solutions and improvements or enhancements to current solutions.
Develop compliance with and adherence to principles.
Translate business requirements into technical requirements.