Senior Systems Reliability Engineer (Japanese Speaking)

We are seeking a customer-facing professional to join our Systems Reliability team. The ideal candidate will have a passion for assisting customers with deploying, maintaining, and troubleshooting distributed services and applications in both cloud and on-premise infrastructure. This role requires a broad range of problem-solving skills and the ability to understand the interconnections within the ThoughtSpot stack. The successful candidate will take ownership of customer issues and work towards their resolution.

Take a customer-first approach to troubleshoot, debug and diagnose product issues.

Provide technical support in Japanese to customers based in Japan

Ensure prompt and accurate updates, meet SLAs and provide timely resolution to customer issues.

Create knowledge-base articles to document knowledge and help customers self service.

Understand the requirements and nuances of data centers and public cloud (VMware, AWS, Azure, GCP) features.

Maintain, monitor, and troubleshoot ThoughtSpot cloud infrastructure.

Work with Engineering teams to define, and implement tools to enhance debuggability, supportability, availability, scalability, and performance.

Be an expert in cloud and on-premise infrastructure by developing automation and best practices.

Participate in on-call rotation for critical SRE systems, lead the incident review and root cause analysis.

Understand cloud NetOps and SecOps aspects.

• Fluent in Japanese and English
• B.E/B.Tech degree in Computer Science or relevant industry experience
• Relevant work experience troubleshooting Linux Systems
• Experience in virtualization and Cloud technologies
• Experience in enterprise customer support, on-call rotation for critical SRE systems, leading incident review and root cause analysis
• Ability to diagnose technical problems and work with Engineering on escalated issues
• Strong problem solving skills, algorithmic thinking and a strong foundation in how systems should work
• Understanding of tools & frameworks required to Operate and manage Cloud infrastructure
• Strong customer service skills
• Solid communication skills and ability to work independently
• Ability to leverage automation, monitoring and data analysis to ensure high availability
• Familiarity with programming languages like C/C++, Python, Go or Java
• Exposure to infrastructure and service monitoring tools

• ThoughtSpot promotes a diverse and inclusive work environment
• The company values different perspectives and experiences
• ThoughtSpot encourages individuals to bring their authentic selves to work
• The company is committed to equality and equity
• ThoughtSpot creates space for underrepresented groups to thrive
• Women are encouraged to apply even if they don't meet 100% of the criteria
• ThoughtSpot offers AI-Powered Analytics for data-driven decision-making
• The company's analytics platform is simple enough for any business person to use
• ThoughtSpot can handle large and complex data
• Customers like T-Mobile, BT, Snowflake, HubSpot, Exxon, Daimler, Medtronic, Hulu, Nasdaq, OpenTable, Huel, and Nationwide Building Society have turned to ThoughtSpot for data-driven decision-making