Enterprise Customer Success Manager - Mode

As an Enterprise Customer Success Manager at Mode, you will be responsible for managing a portfolio of fast-growing Enterprise customers. Your main focus will be on building strong relationships with customers, delivering value at every stage of their journey, and driving mutual success and growth. You will serve as a trusted advisor, bringing industry expertise and technical understanding of Mode's platform to help customers solve problems and achieve successful outcomes. Additionally, you will collaborate with various teams to optimize strategic account plans and resources.

• Be a Strategic Customer Partner: Expertly navigate customer stakeholders and execute on mutual account plans to drive success, engagement, retention, and growth
• Connect Customer Value to Growth: Build trusted partnerships with your customers to deliver value, earning our customers' business and driving commercial expansion and growth opportunities. Own retention, renewal, and expansion opportunities for your portfolio
• Serve as a Trusted Advisor: Bring deep curiosity and thought leadership to our customers with industry expertise, knowledge, business acumen, and technical understanding of Mode’s platform
• Collaborate to Solve Problems: Work cross-functionally with sales, support, solutions, product, marketing, and other organizations to optimize strategic account plans and resources to deliver on advanced customer needs with Mode

• Experience in a customer-facing role managing complex, Enterprise stakeholders in strategic sales, customer success, or account management
• Excellent communication skills and ability to build trusted relationships with stakeholders in various functions and levels
• Consultative approach to defining strategic engagements with customers to map, measure, and achieve successful outcomes
• Passion for helping customers solve problems with technology
• Ability to navigate complex organizations and drive mutual account plans
• Track record of overachieving revenue growth goals
• Strong desire to learn and curiosity to understand how things work
• Entrepreneurial approach to owning responsibilities with strong accountability to delivering outcomes
• Advanced technical aptitude and ability to deeply understand Mode’s product, the analytics industry, and the value of modern approaches to working with data
• Bonus: Experience in the data and analytics space
• Bonus: Knowledge of SQL, R, and/or Python

• ThoughtSpot is the experience layer of the modern data stack, leading the industry with AI-Powered Analytics and natural language search.
• They hire people with unique identities, backgrounds, and perspectives, promoting a balance-for-the-better philosophy.
• They have a culture of Selfless Excellence and a drive for continuous improvement.
• They cultivate a respectful culture that pushes norms to create world-class products.
• They celebrate diverse communities and empower every employee to bring their whole authentic self to work.
• They are committed to equality, equity, and creating space for underrepresented groups to thrive.
• They encourage applicants who believe they can do the job and are a good match, regardless of how they identify.
• ThoughtSpot provides AI-Powered Analytics that empower every person in an organization, from executives to frontline employees, to ask and answer data questions, create and interact with data-driven insights, and make informed decisions and take action.
• They have a customer base of innovative companies, including T-Mobile, BT, Snowflake, HubSpot, Exxon, Daimler, Medtronic, Hulu, Nasdaq, OpenTable, Huel, and Nationwide Building Society.