Senior Surgery Scheduler

The US Oncology Network•The Woodlands, TX

11h•Onsite

About The Position

The US Oncology Network is hiring a full-time Scheduler for Texas Oncology’s clinic in The Woodlands, Texas. The position works Monday through Friday, 8:30 a.m. to 5:00 p.m., and may be filled at Level 1, Level 2, or Senior level depending on experience. Under direct supervision, the Scheduler arranges patient appointments and tests efficiently and promptly, handles incoming calls, and serves as a liaison between patients and medical staff. Duties may include outside scheduling and surgical scheduling. The role supports and adheres to the US Oncology Compliance Program, including its Code of Ethics and Business Standards. Texas Oncology is part of The US Oncology Network, a community-based oncology network supported by McKesson. Texas Oncology provides cancer care across Texas and southeastern Oklahoma, using technology and research to deliver evidence-based care. The role is performed in an office environment and involves contact with patients and the public. Physical demands include prolonged sitting and computer use, reaching for files and supplies, and occasionally lifting items weighing up to 30 pounds. Reasonable accommodations may be made for employees with disabilities.

Requirements

High school diploma or equivalent required for Level 1.
Level 1 is entry level and requires 0–3 years of experience, preferably in a medical office setting.
Level 2 requires a minimum of three years of office experience, preferably in a medical office setting, in addition to Level 1 requirements.
Senior level requires a minimum of five years of office experience, preferably in a medical office setting, in addition to Level 1 and Level 2 requirements.
Excellent written and verbal communication skills.
Proficiency in Microsoft Outlook, Word, and Excel.
For Senior level, knowledge of medical terminology and coding is required.
Ability to meet the stated physical demands, with reasonable accommodations where applicable.

Nice To Haves

Knowledge of medical terminology and coding is a plus for Level 1.
Office experience in a medical office setting is preferred.

Responsibilities

Answer incoming calls, assess callers’ needs, direct calls to appropriate personnel, page clinic personnel as appropriate, and communicate messages accurately and promptly.
Schedule new, referred, and returning patients in the computer system according to physician and office guidelines, ensuring appropriate documentation and coding for new or referred patients.
Cancel or reschedule appointments when physician schedules change and notify appropriate clinic personnel.
Obtain and enter insurance authorizations and referral correspondence in patient charts or electronic medical records.
Collect co-pays, deductibles, and other out-of-pocket amounts at the time of visits.
Maintain the primary office scheduling template, including physician meetings, satellite schedules, rounding, and call coverage.
Arrange financial counseling for patients as needed.
Protect patient and clinic/practice confidentiality.
Follow policies and procedures that support front-office efficiency and cover other front-office functions as requested.
Prepare correspondence, memos, forms, and other documents as requested by a supervisor.
As needed, schedule outpatient appointments, testing, surgeries, and hospital admissions, and obtain required pre-certification.
As needed, communicate with patients about scheduled surgeries or tests and preparation requirements; confirm test specifics with relevant parties and gather patient information.
As needed, follow up on pre-operative tests to confirm patients are cleared for surgery and communicate with physicians and patients if additional testing is required.
As needed, schedule post-operative follow-up appointments with physicians.
Where applicable, use a basic understanding of medical terminology for tests and surgical procedures, including coding and looking up codes related to diagnoses, surgery, and scheduling procedures.
Support and adhere to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.