Senior Support Specialist, Field Learning

Edward Jones

3d • Hybrid

About The Position

The Senior Support Specialist, Field Learning plays a critical role in delivering a seamless learning experience for learners across Edward Jones. This position manages the operational and logistical support of blended learning programs, ensuring participants, facilitators, and business partners receive exceptional service throughout the learning journey.

Working closely with internal stakeholders, learners, and external vendors, the role coordinates program operations, communications, reporting, scheduling, and learning technology support. The Senior Support Specialist helps training programs run efficiently, addresses learner needs promptly, and ensures participants have the resources needed to complete required learning and development programs.

Candidates who live within a commutable distance of the Tempe, Arizona, or St. Louis, Missouri, home office locations are expected to work in the office four days per week.

Requirements

• Associate's or bachelor's degree preferred, or equivalent professional experience.
• At least 2 years of experience supporting learning programs, training operations, workforce development, education administration, or a related function.
• Experience using Microsoft Office applications, including Outlook, Excel, Word, PowerPoint, and Teams.
• Experience working with learning management systems (LMS), training platforms, HR systems, or comparable technology solutions.
• Experience coordinating schedules, participant communications, registrations, reporting, or program logistics.
• Experience managing multiple priorities and deadlines in a fast-paced, high-volume environment.
• Experience providing customer service or operational support to internal clients, external clients, learners, or business partners.
• Experience maintaining accurate records, reports, documentation, and program data.
• Strong written and verbal communication skills, including experience communicating with multiple stakeholder groups.
• Ability to independently prioritize work, resolve routine issues, and escalate complex issues when appropriate.

Nice To Haves

• Bachelor's degree.
• Experience supporting corporate learning, training, onboarding, compliance, or professional development programs.
• Experience with vendor coordination, event planning, training logistics, or learning operations.
• Experience using reporting tools and analyzing training, attendance, participation, or operational data.
• Experience working in a highly regulated or professional services environment.

Responsibilities

• Coordinate day-to-day operations and logistics for instructor-led, virtual, and blended learning programs.
• Serve as a primary point of contact for learners, facilitators, business partners, and vendors, providing timely support and guidance throughout the learning experience.
• Manage program communications, participant enrollments, scheduling, reporting, materials, and learning management system activities.
• Monitor training programs to ensure participants receive accurate information, complete required training, and remain on track with learning requirements.
• Respond to and resolve participant inquiries, issues, and escalations while delivering a high level of customer service.
• Partner with internal teams and external vendors to support the successful execution of learning programs and events.
• Maintain accurate program documentation, records, reports, and operational processes to support compliance and business needs.
• Track expenses, purchasing activities, and related administrative functions to support efficient program delivery and responsible stewardship of resources.
• Identify and escalate program risks, scheduling conflicts, participant concerns, or operational issues to appropriate stakeholders.
• Manage multiple priorities in a fast-paced environment while adapting to changing business needs and program requirements.
• Ensure consistency and quality across learning programs and help create a positive and effective participant experience.
• Contribute to continuous improvement by identifying opportunities to enhance processes, communication, learner support, and operational efficiency.

Benefits

• Medical and prescription drug coverage
• Dental insurance
• Vision insurance
• Voluntary benefits, including accident, hospital indemnity, and critical illness coverage
• Short- and long-term disability coverage at no cost to associates
• Basic life and basic AD&D coverage at no cost to associates
• 401(k) retirement plan
• Health savings account
• Flexible spending account
• Ten paid holidays
• 15 days of vacation for new associates beginning on January 1 of each year
• Sick time
• Personal days
• Paid day for volunteerism
• Associates may be eligible for bonuses and profit sharing
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree