Field, Learning & Development Specialist

WellNow•New York, NY

21h

About The Position

The Field, Learning & Development Specialist divides their time among instructional design, facilitation, and administrative work, with priorities shifting according to project bandwidth and business needs. The role supports the full learning-design process—from needs analysis through design, development, delivery, and evaluation—with guidance from the L&D Manager based on project scope. The Specialist creates and improves role-specific learning experiences aligned with organizational goals and adult-learning principles, and helps organize courses and curricula in the learning management system. The Specialist collaborates with field leaders, subject-matter experts, and L&D colleagues to clarify learning objectives and improve learner experiences. The role also facilitates virtual instructor-led training across markets, evaluates learner performance, communicates observations to relevant teams, supports project planning and training logistics, maintains training records and materials, and contributes to department priorities and brand awareness.

Requirements

1–2 years of experience in instructional design, learning and development, and training facilitation, with a proven ability to design, build, and deliver engaging educational content.
Working knowledge of adult-learning theory and principles.
Proficiency with authoring, design, project, and work-management tools such as Articulate Storyline/Rise 360, Camtasia, Vyond, Captivate, Canva, Smartsheet, and Monday.com.
Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, OneNote, and PowerPoint, and in SharePoint.
Ability to organize, prioritize, and manage multiple tasks effectively and deliver work on time.
Excellent verbal and written communication and interpersonal skills, with the ability to engage effectively with diverse groups.
Detail-oriented and highly organized, ensuring accuracy in content and logistics.
Strong problem-solving, decision-making, and critical-thinking skills.
Ability to work independently and collaboratively in a team environment and remain flexible and effective in a fast-paced, changing environment.
Must live in New York, Pennsylvania, Illinois, Indiana, or Michigan to be considered.

Nice To Haves

LMS experience preferred.

Responsibilities

Design and build engaging, impactful learning experiences based on adult-learning principles, role requirements, and organizational goals, using tools such as Articulate/Rise 360, Storyline, and PowerPoint.
Support the full learning-design process, from needs analysis through design, development, delivery, and evaluation, with guidance from the L&D Manager based on project size and scope.
Contribute to needs analysis by researching relevant materials, assessing current training and data, and recommending new or updated training.
Develop or improve learning content using video, simulation, in-person learning, live virtual learning, and web-based eLearning.
Organize and sequence materials into courses and curriculum plans in the LMS.
Collaborate with field leaders, subject-matter experts, and L&D team members to clarify learning intent and improve the learner experience.
Maintain the accuracy and consistency of training materials by obtaining prior approval for changes or new content from SMEs, ELT, and Legal.
Facilitate virtual instructor-led sessions across all markets, including topics such as DOT BAT, DOT DS, DOT guidelines, EPS, POC testing, and QA protocols, as well as other management-requested topics.
Deliver engaging, impactful training that reflects adult-learning principles.
Evaluate learner performance by monitoring behaviors and identifying skill gaps, attendance challenges, attitude concerns, or training difficulties; communicate findings to the L&D Team, Multi-Site Managers, and Human Resources.
Assist with project management, including building project plans and updating detailed project sheets.
Track training records, report program progress, and coordinate logistics for virtual instructor-led and other sessions.
Support administrative tasks such as organizing the asset library, maintaining standards documentation, and developing templates.
Support department goals and priorities.
Represent and maintain awareness of the brand across the organization.