Senior Support, Operations Generalist (Builder)

MasterBrand, Inc.•North Charleston, SC

5d•Onsite

About The Position

The Senior Support, Operations Generalist (Builder) plays a key role in servicing customers. This position ensures field tasks are scheduled and completed on time, warehouse inventory controls are maintained, and customer invoices are completed promptly. The role is based at MasterBrand’s Charleston, South Carolina facility and requires onsite attendance Monday through Friday, 7:00 a.m. to 4:00 p.m.

Requirements

High school diploma or GED.
At least 1 year of high-volume customer service experience.
Experience using computer programs, including Microsoft Excel, Word, and Outlook.
Superior service attitude and ability to nurture long-term relationships.
Strong written and verbal communication skills for internal and external stakeholders.
Ability to work in a fast-paced team environment and handle multiple priorities.
Ability to follow existing guidelines and establish improved procedures.
Ability to define problems, collect data, establish facts, and draw conclusions.

Nice To Haves

Associate’s degree preferred.
Experience with AS400 and Salesforce.

Responsibilities

Manage service center warehouse inventory accuracy.
Maintain safety stock levels of critical-path trim and parts items.
Ensure inventory transactions are processed promptly.
Dispatch Field Service Representatives, Service Technicians, and Installers daily, support field efficiency, and confirm dispatched work is completed.
Assist with scheduling warranty service appointments.
Schedule field appointments using Salesforce.
Confirm and stage parts for technicians.
Complete all invoicing.
Follow up with Installers and Service Technicians regarding missing work debriefs from the previous day.
Update third-party logistics (3PL) systems with schedule changes and send required delivery reports to 3PL providers.
Release transship orders for invoicing to customers.
Track construction schedules through communications with the superintendent, collect schedules as required by the Builder, and keep Salesforce aligned with schedule changes.
Provide backup Customer Service support as needed.
Perform other duties as assigned at management’s discretion.