Builder Support

HUBBARD SUPPLYHOUSE•Cornelius, NC

13d

About The Position

Hubbard Supplyhouse is seeking an energetic, self-motivated individual to support builder accounts at its plumbing and irrigation supply house, which also specializes in kitchen, bath, appliances, and lighting. The company describes itself as family-owned and Christian, with a mission of honoring God through a great team that builds customer partnerships by delivering on expectations. Its team emphasizes trust, service, and doing things the right way. The Builder Account Support Specialist supports builder accounts by ensuring product-order accuracy, tracking project timelines, and coordinating with internal teams. The role involves working with builders, technicians, suppliers, and colleagues to manage schedules and material needs, maintain project and order records, monitor availability and lead times, and address delivery or logistics issues. The specialist also communicates with builders about products, timelines, and substitutions, while resolving problems and supporting process improvements. The position follows a Monday–Friday schedule, with no nights or weekends. Hubbard Supplyhouse offers matching 401(k), profit sharing, a comprehensive benefits package with supplemental options, paid holidays, PTO, sick leave, a Christmas bonus, team-building events, a company picnic, employee discounts, career advancement, and ongoing training.

Requirements

At least 2 years of experience in data entry, order processing, or a related administrative role.
Detail-oriented, with strong Excel skills and the ability to handle multiple systems.
Effective communicator with the ability to manage deadlines in a fast-paced environment.

Nice To Haves

Background in wholesale, supply chain, or construction supply.
Familiarity with plumbing, lighting, or kitchen and bath products.
Strong problem-solving skills and customer service experience with builders or contractors.

Responsibilities

Coordinate with builders, technicians, and internal teams to manage schedules and material needs.
Track product availability, job timelines, and order lead times to meet builder deadlines.
Maintain accurate records and resolve delivery issues with suppliers and customers.
Enter and update project data, orders, and changes accurately.
Maintain spreadsheets and internal databases for builder accounts.
Monitor order statuses and address logistics or vendor issues as needed.
Provide clear, professional support to internal and external stakeholders.
Assist builders with product questions, timelines, and substitutions.
Address issues proactively to ensure builder satisfaction.
Identify inefficiencies and recommend process improvements.
Follow procedures and ensure alignment across departments.
Resolve potential project issues quickly and effectively.