Senior Supervisor Information Systems
About The Position
Under the direct supervision of regional IS Management, the Senior Supervisor Information Systems assists in planning, organizing, supervising, coordinating, enhancing, maintaining, and repairing the site's computer, conventional telecommunications, and wireless telecommunications systems and infrastructure. The role provides leadership for successful implementation of Shared Services IS and oversees local IS service delivery at Morenci operations. The position assigns and reviews supervisors' work, evaluates subordinate staff, and supports development, training, and mentoring of local IS technicians. It monitors local policy and Compliance Calendar requirements, supports SOX compliance documentation and testing, and works with customers and regional and enterprise teams to resolve service issues and standardize processes. The role also leads enterprise-wide IS process improvement, manages local IS capital projects, and tracks site IS forecasts and spending. Work is mostly performed in an office setting, with occasional work in a mine, outdoor, or manufacturing plant setting. This role may involve environmental and safety hazards in those locations, and requires personal protective equipment when working in them. Candidates may need to pass a medical exam and required training or testing. Employees may be required to work a non-standard schedule, including shifts other than day shift, at a 24/7, 365-day operation.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a closely related field and five years of experience in computer technology service delivery; or an Associate's degree or IT Certificate and seven years of related IT experience; or a high school diploma or GED and nine years of experience in computer technology service delivery.
- Knowledge of computer hardware, software, and conventional and wireless telecommunications networks.
- Knowledge of technical journals and software and hardware manuals used to install and maintain computer systems.
- Knowledge of computer peripherals, including printers, modems, scanners, fax machines, and specialized adaptive equipment.
- Knowledge of occupational hazards and safety precautions.
- Skill in following safety practices and recognizing hazards.
- Ability to motivate, communicate with, and instruct or train others, explaining complex subjects and processes in both technical and non-technical language.
- Ability to communicate effectively orally and in writing and present information to a wide variety of audiences.
- Ability to understand and apply verbal and written work and safety-related instructions and procedures in English.
- Ability to communicate in English about job assignments, procedures, and applicable safety standards.
- Ability to work in a potentially stressful environment.
- Ability to meet required training and testing; candidates may be required to pass a medical exam.
Responsibilities
- Provide leadership and demonstrate a focus on results in implementing Shared Services IS.
- Assign, supervise, and review the work of supervisors in the assigned work unit.
- Conduct performance evaluations for subordinate staff.
- Work with IS supervisors to develop, train, and mentor local IS support technicians, including PC Technicians and LAN Administrators.
- Mentor IS staff in safe work behavior.
- Monitor performance and progress related to local IS policy and Compliance Calendar requirements and deadlines.
- Assist local managers with SOX compliance by providing documentation for process-control compliance and testing related to IS infrastructure and servers.
- Interface with local customers on IS support and service issues and help resolve escalated customer service issues for the site.
- Work with other site supervisors and the Regional IS Manager to ensure interoperability and process standardization.
- Lead process teams for enterprise-wide IS best-practice improvement.
- Communicate local IS issues to regional and enterprise management and build harmonious relationships.
- Plan and manage local IS capital projects.
- Maintain projected IS cost forecasts and reconcile actual site IS spending with budget.
- Perform other duties as required.
Benefits
- On-site employees who meet program guidelines may receive a $750 monthly housing allowance.
- Affordable medical, dental, and vision benefits.
- Company-paid life and disability insurance.
- 401(k) plan with employer contribution or match.
- Paid time off, paid sick time, and holiday pay.
- Parental leave.
- Tuition assistance.
- Employee Assistance Program.
- Discounted pet, auto, home, and vehicle insurance plans.
- Internal progression opportunities.
- Company housing is available in Morenci.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
