Information Systems Supervisor II

UCSF•San Francisco, CA

About The Position

The Information Systems Supervisor II manages Eureka’s technical and operational function through professional technical staff and provides strategic and organizational leadership for the digital research platform. The role translates Executive Team objectives into actionable plans, technical and service roadmaps, operating and governance practices, and coordinated execution across web, mobile, data, and QA functions. It directly supervises professional technical staff and determines operational priorities, work assignments, sequencing, and deployment of existing technical capacity. The role is accountable for technical and operational performance and leads platform strategy, service development and sustainability, technical service delivery, security and risk coordination, and continuous improvement. Within delegated authority, the position independently directs platform operations and technical resources, establishes engineering and service-delivery practices, manages routine service and support boundaries, and coordinates implementation of priorities. For strategic, financial, partnership, pricing, vendor, and resource-investment decisions requiring Executive Team review, it develops technical, operational, financial, and stakeholder analyses and recommendations. Final approval for major strategic commitments, material financial commitments, scientific or research priorities, and formal institutional security or compliance decisions remains with the Executive Team or appropriate institutional authorities. Eureka is a UCSF digital research platform developed within the Division of Cardiology to support mobile, web-based, and sensor-enabled research at scale. It supports mobile and web applications, participant-facing study workflows, surveys, EHR, wearable and connected-device data collection, and research data services. The platform has supported approximately 600,000 participants and approximately 100 research studies, contributing to more than 65 scientific publications. The Division of Cardiology has over 80 full-time faculty and 39 clinical fellows and expends over $22 million annually across its clinical, research, training, and service missions.

Requirements

In-depth knowledge of various areas of IT, broad knowledge of the IT environment, and solid knowledge of information systems functions.
Knowledge necessary to design, set up, operate, and correct malfunctions involving technology systems.
Advanced knowledge of computer security tools, best practices, and policies, including demonstrated experience securing server-based software.
Advanced knowledge of secure software development and business and process analysis functions.
Solid interpersonal and management skills, with demonstrated skill managing technical staff.
Solid knowledge of principles and concepts used to solve complex and diverse information systems issues.
Solid knowledge of application programming development and ability to gather, organize, and analyze data.
Excellent oral and written communication skills, including the ability to communicate highly technical information clearly to technical and nontechnical personnel.
Demonstrated experience leading strategic and operational planning for complex IT services, including service delivery and process improvement.
Demonstrated experience managing professional technical teams and service delivery across multiple technical disciplines, prioritizing a work portfolio, and allocating technical resources across competing operational, maintenance, and project demands.
Experience overseeing technical change management, release, and service-readiness practices, including operational risk controls.
Experience developing leadership recommendations that integrate technical, financial, operational, risk, and stakeholder considerations.
Bachelor’s degree or equivalent work experience emphasizing computer science, data processing, computer information systems, or a related field.
Five or more years of relevant experience, including three or more years of supervisory experience.

Nice To Haves

Knowledge of test application code in a client-server environment.
Knowledge of conceptual database design.
Direct clinical research background, including experience navigating Institutional Review Board (IRB) protocols from within a technical or engineering team.
Familiarity with digital health, mobile health (mHealth), or wearable sensor data collection methods.

Responsibilities

Participate in developing and monitoring information systems policies and procedures for department or program operations.
Develop platform sustainability and service strategies and models, including recommendations for new or revised services and platform positioning.
Assess platform maturity, capability gaps, modernization needs, and strategic opportunities; recommend investments, resource allocation, and platform evolution.
Develop and refine platform strategy, annual and multi-year priorities, and strategic plans aligned with Executive Team objectives and stakeholder needs.
Develop and manage platform and technical roadmaps aligned with strategic priorities, approved investments, technical dependencies, and organizational capacity.
Prioritize and allocate technical capacity across web, mobile, data, and QA functions, balancing competing demands and dependencies.
Assess technical intake and feasibility for proposed studies and services, including scope, platform fit, complexity, dependencies, resource needs, and effort.
Track platform initiatives and progress, monitor dependencies, resource constraints, risks, and significant delivery issues, and provide decision support to the Executive Team.
Develop and evaluate service pricing models, incorporating costs, demand, resource requirements, external conditions, and strategic objectives.
Co-lead study and service cost estimates, affordability assessments, quotes, and pricing recommendations.
Analyze and forecast platform costs, revenue, utilization, resource requirements, and financial trends to assess operating performance and sustainability.
Oversee technology expenditures, vendor accounts, subscriptions, and related financial processes within delegated authority.
Lead platform technical direction, guiding architecture, design, implementation, modernization, and technical-debt priorities; make technical decisions within delegated authority and recommend major investments for Executive Team review.
Review and approve technical recommendations and proposed approaches, directing revisions as needed to align with platform strategy, engineering standards, operational requirements, risk considerations, and organizational objectives.
Establish and maintain engineering standards and practices for application development, engineering workflows, and technical documentation.
Oversee technical change management and platform lifecycle, release, and service-readiness practices to support reliable and sustainable service delivery.
Manage platform operational health and reliability, directing maintenance, issue resolution, and response to service-impacting problems and critical incidents.
Improve platform operations using performance measures and operational experience to improve efficiency, service quality, coordination, scalability, and effectiveness.
Evaluate and select external technologies and vendors based on requirements, technical fit, cost, risk, sustainability, and operational impact; manage vendor relationships and pricing and service discussions within delegated authority.
Develop and refine Eureka’s operating model and governance practices with the Protocol Management Team and other stakeholders, including decision processes, review mechanisms, and escalation pathways.
Manage identification, assessment, tracking, and escalation of significant operational and technical risks; lead continuity and resilience planning in alignment with institutional requirements.
Lead platform security management and technical risk assessment, including security architecture, vulnerability management, security documentation, incident follow-up, and corrective actions.
Translate institutional, regulatory, security, and data-governance requirements into platform operating practices and technical requirements, advising the Executive Team and technical staff on implications and required changes.
Lead discovery and analysis of client, investigator, partner, and stakeholder needs to inform platform strategy, services, adoption, positioning, and opportunities.
Identify and develop strategic platform partnerships, assessing organizational fit, technical feasibility, mutual value, resource implications, and alignment with platform objectives.
Develop and coordinate external engagement and outreach to communicate platform capabilities, services, and value.
Prepare executive decision-support reporting that synthesizes strategic, operational, financial, portfolio, and stakeholder information into updates and recommendations.
Coordinate platform-wide communication about major priorities, operating changes, capabilities, and issues and ensure appropriate follow-up.
Directly manage professional technical staff across web, mobile, data, and QA, including performance management, coaching, professional development, and staff accountability.
Recommend hiring, salary actions, terminations, and performance ratings.
Lead technical workforce capacity, capability, and space planning; assess workload, skills, organizational needs, and resources and recommend staffing, skill development, workspace, and other workforce investments.
Establish team operating and communication practices that clarify expectations and provide technical staff with the processes, tools, and context needed to execute effectively.