Information Systems Supervisor II

University of California, San Francisco•San Francisco, CA

About The Position

The Information Systems Supervisor II manages Eureka’s technical and operational functions through professional technical staff and provides strategic and organizational leadership for the digital research platform. The role translates Executive Team objectives into actionable plans, technical and service roadmaps, operating and governance practices, and coordinated execution across web, mobile, data, and QA functions. It directly supervises professional technical staff and sets operational priorities, work assignments, sequencing, and deployment of technical capacity to meet platform objectives. The position is accountable for technical and operational performance and leads platform strategy, service development and sustainability, technical service delivery, security and risk coordination, and continuous improvement. Within delegated authority, it directs platform operations and technical resources, establishes engineering and service-delivery practices, manages routine service and support boundaries, and coordinates implementation of priorities. For decisions requiring Executive Team or institutional review, it develops technical, operational, financial, and stakeholder analyses and recommendations. Final approval for major strategic or financial commitments, scientific or research priorities, and formal institutional security or compliance decisions remains with the relevant leadership or institutional authorities. Eureka is a UCSF digital research platform developed within the Division of Cardiology to support mobile, web-based, and sensor-enabled research at scale. It supports mobile and web applications, participant-facing study workflows, surveys, EHR, wearable and connected-device data collection, and research data services. The platform has supported approximately 600,000 participants and 100 research studies, contributing to more than 65 scientific publications.

Requirements

In-depth knowledge of various areas of IT and broad knowledge of the IT environment.
Solid knowledge of information systems functions and the knowledge needed to design, set up, operate, and correct malfunctions involving technology systems.
Advanced knowledge of computer security tools, best practices, and policies, including demonstrated experience securing server-based software.
Advanced knowledge of secure software development.
Advanced knowledge of business and process analysis functions.
Solid interpersonal and management skills, with demonstrated skill managing technical staff.
Knowledge of related principles and concepts sufficient to provide solutions to complex and diverse information systems issues.
Solid knowledge of application programming development functions.
Ability to gather, organize, and analyze data in completing assignments.
Excellent oral and written communication skills, including the ability to communicate highly technical information clearly to technical and nontechnical personnel.
Demonstrated experience leading strategic and operational planning for complex IT services, including service-delivery and process-improvement practices.
Demonstrated experience managing professional technical teams and service delivery across multiple technical disciplines, prioritizing a portfolio of work, and allocating resources across competing operational, maintenance, and project demands.
Experience overseeing technical change management, release, and service-readiness practices, including operational risk controls.
Experience developing leadership recommendations that integrate technical, financial, operational, risk, and stakeholder considerations.
Bachelor’s degree or equivalent work experience emphasizing computer science, data processing, computer information systems, or a related field.
Five or more years of relevant experience, including three or more years of supervisory experience.

Nice To Haves

Knowledge of test application code in a client-server environment.
Knowledge of conceptual database design.
Direct clinical research background, including experience navigating Institutional Review Board (IRB) protocols from within a technical or engineering team.
Familiarity with digital health, mobile health (mHealth), or wearable sensor data collection methods.

Responsibilities

Participate in developing and monitoring information systems policies and procedures for department or program operations.
Develop platform sustainability and service strategies and models, including recommendations for new or revised services and platform positioning.
Assess platform maturity, capability gaps, modernization needs, and strategic opportunities; recommend investments, resource allocation, and platform evolution.
Develop and refine platform strategy, annual and multi-year priorities, and strategic plans aligned with Executive Team objectives, stakeholder needs, platform capabilities, and organizational capacity.
Coordinate technical staff activities with functional stakeholders involved in system requirements, techniques, and controls.
Develop and manage platform and technical roadmaps, aligning priorities, approved investments, technical dependencies, and organizational capacity.
Prioritize and allocate technical capacity across web, mobile, data, and QA functions, balancing competing demands and dependencies.
Lead technical intake and feasibility assessment for proposed studies and services, evaluating scope, fit, complexity, dependencies, resource needs, and effort.
Track platform initiatives and progress, dependencies, resource constraints, risks, and significant delivery issues, and provide decision support to the Executive Team.
Participate in operational and budget processes, including staff FTE, finance, human resources, and space planning.
Develop and evaluate pricing models for proposed services, incorporating costs, demand, resources, external conditions, and strategic objectives.
Co-lead study and service cost estimates, affordability assessments, quotes, and pricing recommendations based on technical scope and resource requirements.
Conduct recurring financial analysis and forecasting of platform costs, revenue, utilization, resource needs, and financial trends.
Oversee technology expenditures, vendor accounts, subscriptions, and related financial processes within delegated authority.
Lead platform technical direction and guide technical staff in architecture, design, implementation, modernization, and technical-debt priorities.
Make technical decisions within delegated authority and develop recommendations for major investments requiring Executive Team review.
Review and approve technical recommendations and approaches from staff, directing revisions or alternatives to ensure alignment with strategy, standards, operational needs, risk considerations, and organizational objectives.
Establish and maintain engineering standards and practices for application development, workflows, and technical documentation.
Oversee technical change management and platform lifecycle, release, and service-readiness practices, establishing standards and controls for reliable service delivery.
Manage platform operational health and reliability, directing maintenance, issue resolution, and responses to service-impacting problems and critical incidents.
Improve platform operations using performance measures and operational experience to enhance efficiency, service quality, coordination, scalability, and effectiveness.
Evaluate and select external technologies and vendors based on requirements, technical fit, cost, risk, sustainability, and operational impact; manage vendor relationships and discussions within delegated authority.
Develop and refine Eureka’s operating model and governance practices with the Protocol Management Team and other stakeholders, including decision processes, review mechanisms, and escalation pathways.
Identify, assess, track, and escalate significant operational and technical risks; lead platform continuity and resilience planning in alignment with institutional requirements.
Lead platform security management and technical risk assessment, including security architecture, vulnerability management, security documentation, incident follow-up, and corrective actions.
Translate institutional, regulatory, security, and data-governance requirements into platform operating practices and technical requirements, advising leadership and technical staff on implications and changes.
Analyze client, investigator, partner, and stakeholder needs to inform platform strategy, service development, adoption, positioning, and opportunities.
Identify and develop strategic platform partnerships, assessing organizational fit, technical feasibility, mutual value, resource implications, and alignment with objectives.
Coordinate external engagement and outreach communicating platform capabilities, services, and value to prospective clients, investigators, partners, and stakeholders.
Develop executive decision-support reporting that synthesizes strategic, operational, financial, portfolio, and stakeholder information into updates and recommendations.
Coordinate platform-wide communication on priorities, operating changes, capabilities, and issues, ensuring follow-up across study and stakeholder teams.
Directly manage professional technical staff across web, mobile, data, and QA functions, including performance management, coaching, professional development, and accountability.
Recommend hiring, salary actions, terminations, and performance ratings.
Lead technical workforce capacity, capability, and space planning; assess workload, skills, organizational needs, and resources and recommend staffing, skill development, workspace, and other workforce investments.
Establish team operating and communication practices that translate platform priorities into clear expectations and provide staff with processes, tools, and context to execute effectively.