Senior Subscription Account Manager

Nutanix•Durham, NC

10h•$101,400 - $202,800•Hybrid

About The Position

Nutanix (NTNX) is looking for a dynamic Senior Subscription Account Manager to deliver exceptional customer service and improve customer retention and subscription renewals for Nutanix customers. As a Subscription Account Manager, you will advise our customers on maximizing the value from a wide array of Nutanix solutions, while playing a key role in helping us realize our revenue goals, including working closely with your peers in our regional sales organization and Renewal Quote Representatives to maximize the renewal revenue and renewal rate. Your day-to-day will include collaboration and coordination with our Field Sales Account Managers, and Systems Engineers to focus on the overall adoption and utilization of your existing portfolio to provide an ongoing best-in-class customer experience. We enable your success through personalized onboarding. In 6 months, you will be comfortable with the tools and processes, built positive relationships with your internal and external ecosystem and be able to define a customer engagement plan aligned with your Nutanix account team for your dedicated territory. We are confident that within your first year you’ll have developed strong relationships with our customers. You’ll be driving the design of tailored optimization plans driven by your comprehensive understanding of their unique needs & challenges. Working as a collaborative, strategic partner you’ll advise them in how to maximize their utilization of Nutanix Solutions to positively impact their day-to-day business, and year end bottom line.

Requirements

4 to 6 years of experience in software sales and customer adoption, retention, renewals
Bachelor's degree or equivalent
Experience and successful track record with renewal and recurring revenue model
Experience connecting customers' business objectives with necessary technologies to achieve them
Experience and successful track record of overachieving in a metrics-driven environment will prepare you for our environment.
Strong analytical and organizational skills
Strong customer relationship development skills; passionate about customer success
Solid sales instinct with excellent presentation and negotiation skills
Creative problem solving under pressure when working through customer issues.
Exceptional verbal and written communication, prioritization, and time management skills
Self-motivated but also a team player
High energy, drive, and sense of responsibility
Ability to adopt the approach of continuous improvement and actively contribute to the process and procedure of the team.

Nice To Haves

Knowledge of technologies such as virtualization, storage, servers, Cloud, and networking is preferred

Responsibilities

Maintain a consistent cadence of client-facing activities designed to increase product adoption, deliver value to the customer, and increase the likelihood of renewals, including (i) Preparation and delivery of progress checks for renewal customers, (ii) License activation workshops, (iii) Commercial reviews, all of which are designed to drive the increased success of renewals.
Present Progress Check-Ins developed with Customer Systems Engineers to drive customer conversations surrounding adoption, support cases, license expiration, etc.
Manage the full renewal opportunity and all related forecasting activities
Develop strategic long-term plans with customers
Project and manage adoption and implementation plans
Work cross-functionally with the Sales Organization, Systems Engineering, and Renewal Quoting to provide a holistic customer experience, including escalating any potential up-sell/cross-sell opportunities found through client interactions to field account teams
Work with Account teams and internal resources to negotiate and address customer objections as they arise
Report customer feedback and advocate customer needs in the Nutanix ecosystem
Coordinate the resolution of post-sale implementation issues together with the Engineering and Services team.
Proactively coach team members on best practices to ensure the success of the team and every customer
Plans executive engagement with theatre leads