Subscription Fulfillment Specialist

Cansel•Dartmouth, NS

6d•Remote

About The Position

Cansel is a growing, operationally complex organization with a strong focus on structure, reliability, and continuous improvement. We are looking for a highly capable SAP and Salesforce operator who understands how strong system discipline drives operational performance. This role is best suited for someone who enjoys working inside structured enterprise systems, can manage high volumes of transactional detail, and takes pride in keeping complex workflows clean, accurate, and moving. You will work across SAP, Salesforce, and vendor platforms to ensure subscription, licensing, and warranty processes are executed correctly and efficiently. This is not a passive data entry role—this is an execution-critical operations function where system accuracy directly impacts revenue, renewals, and customer continuity. This position is based in Eastern Canada and reports to the Subscription Fulfillment Manager. Preferred locations include Halifax/Dartmouth, Montreal, Quebec City, Toronto, or Ottawa.

Requirements

2+ years of experience using SAP (or similar ERP systems)
2+ years of experience with Salesforce (or similar CRM platforms)
Confidence navigating ERP/CRM systems in high-volume, detail-sensitive environments
Strong attention to data integrity and a disciplined approach to execution
Strong communication skills and the ability to work across teams
A natural tendency to take ownership rather than wait for direction
Confidence learning new systems and operational tools quickly
Strong proficiency in Microsoft Office (especially Excel and Outlook)

Nice To Haves

Experience in survey, geospatial, software licensing, or subscription industries
Bilingualism (French/English)

Responsibilities

Execute end-to-end subscription, licensing, and warranty transactions across SAP and Salesforce
Own transactional integrity across ERP and CRM systems (order accuracy, status updates, renewals tracking)
Process and manage purchase orders, vendor orders, and licensing requests (including Trimble workflows)
Issue, reconcile, and maintain licenses, warranties, and subscriptions through operational systems
Manage high-volume operational queues (shared inboxes, renewal tracking, order pipelines, support channels)
Coordinate cross-system data flow between SAP, Salesforce, and vendor platforms
Support Sales and Technical teams with fulfillment-related escalations and system resolution
Identify process breakdowns between systems and contribute to continuous workflow improvements