Associate Subscription Account Manager

Nutanix•Durham, NC

1d•$61,800 - $123,600•Hybrid

About The Position

Nutanix (NTNX) is looking for a dynamic Associate Subscription Account Manager to deliver exceptional customer service and improve customer retention and subscription renewals for Nutanix customers. As a Subscription Account Manager, you will advise our customers on maximizing the value from a wide array of Nutanix solutions, while playing a key role in helping us realize our revenue goals, including working closely with your peers in our regional sales organization and Renewal Quote Representatives to maximize the renewal revenue and renewal rate. Your day-to-day will include collaboration and coordination with our Field Sales Account Managers, and Systems Engineers to focus on the overall adoption and utilization of your existing portfolio to provide an ongoing best-in-class customer experience. We enable your success through personalized onboarding. In 6 months, you will be comfortable with the tools and processes, built positive relationships with your internal and external ecosystem and be able to define a customer engagement plan aligned with your Nutanix account team for your dedicated territory. We are confident that within your first year you’ll have developed strong relationships with our customers. You’ll be driving the design of tailored optimization plans driven by your comprehensive understanding of their unique needs & challenges. Working as a collaborative, strategic partner you’ll advise them in how to maximize their utilization of Nutanix Solutions to positively impact their day-to-day business, and year end bottom line. About the Team At Nutanix, the Subscription Account Management team based in Raleigh-Durham embodies a collaborative and dynamic work culture. The team is made up of talented individuals who are passionate about delivering exceptional service to our customers. With a focus on teamwork and shared success, the Subscription Account Management team thrives in an environment that values collaboration and innovation. You will report to the Manager, Subscription Account Management who is dedicated to providing mentorship and guidance to help you excel in your role. As part of a hybrid work setup, you will have the flexibility to work remotely some days, with just three days required in the office to engage with your colleagues and collaborate on projects. This balance allows for a mix of independent work and team interaction, ensuring that you can focus on delivering top-notch service to our customers while also enjoying a flexible work environment.

Requirements

2 years of related experience.
Open to exploring graduates who are motivated by our mission and eager to learn and want to start their career in sales.
Bachelor's degree or equivalent
Experience and successful track record of overachieving in a metrics-driven environment will prepare you for our environment.
Strong analytical and organizational skills
Strong customer relationship development skills; passionate about customer success
Solid sales instinct with excellent presentation and negotiation skills
Creative problem solving under pressure when working through customer issues.
Exceptional verbal and written communication, prioritization, and time management skills
Self-motivated but also a team player
High energy, drive, and sense of responsibility

Responsibilities

Maintain a consistent cadence of partner activities designed to increase product adoption, deliver value to the customer, and increase the likelihood of renewals, including (i) Preparation and delivery of progress checks for renewal customers, (ii) License activation workshops, (iii) Commercial reviews, all of which are designed to drive the increased success of renewals.
Cross-functionally collaborates and communicates across Nutanix departments (e.g., Sales, Channel, Support, Product Management)
Work cross-functionally with the Sales Organization, Systems Engineering, and Renewal Quoting to provide a holistic customer experience, including escalating any potential up-sell/ cross-sell opportunities found through client interactions to field account teams
Work with Account teams and internal resources to negotiate and address customer objections as they arise
Report customer feedback and advocate customer needs in the Nutanix ecosystem