Senior Student Services Coordinator

University of North Texas System•Fort Worth, TX

6d•$52,000•Onsite

About The Position

The University of North Texas System is comprised of the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Fort Worth. The UNT System is the only university system based exclusively in the Dallas-Fort Worth region. The system employs over 14,000 individuals, educates over 49,000 students, and awards nearly 12,000 degrees annually. The UNT System values excellence, curiosity, and innovation, aiming to transform lives and create economic opportunities through education. They foster a people-first, values-based culture emphasizing care, respect, belonging, access, courageous integrity, and a spirit of curiosity. The Division of Student Affairs at UNT Health aims to create transformational experiences for students by providing tailored support and fostering holistic development through its eight functional units: Center for Student Life, Career Readiness Center, Center for Academic Performance, Office of Care and Civility, Testing and Evaluation Services, International Services, Office for Disability Access, and Student Assistance Resource Center.

Requirements

Bachelor's degree and three (3) years of related experience; or equivalent combination of education and experience.
Familiarity with FERPA regulations and how to implement them in student interactions.
Excellent customer service skills.
Ability to set and adhere to strict deadlines.
Attention to detail and accuracy.
Excellent interpersonal skills and proven written communication skills.
Ability to work on multiple projects with varying deadlines in a high paced, time-sensitive environment.
Strong computer skills and proficiency working with a wide range of software programs including Word, Excel, and database management tools.

Nice To Haves

Masters Degree in related field is preferred.
3 years of related experience.
Experience directly in student conduct and case management.
Title IX certifications.

Responsibilities

Provide nonclinical case management services to students who are experiencing personal need. This includes meetings with students, referrals to resources, and follow up communication, along with attending student performance committee meetings.
Manage cases from origination through investigation to completion, determining responsibility and any applicable disciplinary actions, including expulsion when necessary. This may involve Title IX cases. Reports Case findings appropriately for individual cases and for discipline verifications.
Assist in creation and implementation of prevention and education programming responsibilities related to Care Team and Conduct topics.
Assist with Honor Code Representative trainings.
Complete all necessary case management and respond to requests for information in a timely manner.
Administer background check process for student applicants as requested by UNT Health academic programs.
Complete disciplinary verification checks as requested by the Office of the Registrar.
Serve in an on-call rotation to answer and respond to student emergencies after hours and on weekends.