Senior Strategy Advancement Professional

Humana•Louisville, KY

10h•Remote

About The Position

The Senior Strategy Advancement Professional role drives end-user adoption and sustained, measurable usage of enterprise productivity, collaboration and support tools. The Senior Advancement Professional builds a scalable enablement strategy that increases digital dexterity across a large, distributed workforce through targeted communications, learning experiences, champions networks, and data-driven continuous improvement.

Requirements

Bachelor's degree or equivalent experience
5+ years of experience in digital adoption, end-user enablement, learning & development, change management, or enterprise tool/product adoption.
Demonstrated instructional design and facilitation skills; ability to create clear job aids and learning content for non-technical audiences.
Experience using data/analytics to measure adoption and inform program improvements (dashboards, usage reports, survey insights).
Excellent stakeholder management, communication, and influencing skills across technical and business partners.
Program management capability: planning, prioritization, risk management, and execution across multiple concurrent initiatives.

Nice To Haves

Expertise in increasing active usage and feature adoption for priority tools (e.g., monthly active users, key feature utilization, meeting quality metrics, coauthoring/collaboration behaviors).
Experience reducing "how do I" support tickets and improved time-to-resolution via stronger self-service content.
Expertise in improving employee confidence scores (digital dexterity/self-efficacy) based on survey and training outcomes.
Experience with launch readiness and adoption targets met for major releases (on-time communications, training completion, champion coverage).
History of positive stakeholder feedback and clear ROI narratives tied to productivity, collaboration, and process simplification.

Responsibilities

Own the digital adoption strategy for priority end-user tools, aligned to business outcomes, employee experience, and change roadmaps.
Translate product capabilities into role-based scenarios, playbooks, job aids, and best practices that make adoption practical and repeatable.
Design and deliver enablement programs (virtual/in-person training, office hours, webinars, learning paths, microlearning) tailored by persona, function, and proficiency level.
Build and run a champions network to scale peer-to-peer support, localize feedback, and reinforce behavior change.
Lead change management activities for tool rollouts and major feature releases: stakeholder mapping, communications plans, launch kits, readiness checks, and reinforcement plans.
Measure adoption and digital dexterity using usage analytics, surveys, and qualitative feedback; define KPIs, baselines, and targets; report insights and recommendations to leadership.
Identify friction and remove barriers by improving documentation, simplifying processes, and influencing backlog priorities with product and engineering teams.
Inform and enhance a self-service enablement ecosystem (knowledge base structure, FAQs, templates, how-to content, and learning hubs) that reduces support tickets and increases confidence.
Drive continuous improvement through A/B testing of communications, iterative training content, and experimentation with new learning modalities.

Benefits

Generous PTO package
Health benefits effective day 1
Annual Incentive Plan
401K - Excellent company match
Well-being program
Paid Volunteer Time Off
medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance