Senior Strategy Advancement Professional

Humana • Washington, DC

1d • Remote

About The Position

The Senior Strategy Advancement Professional role drives end-user adoption and sustained, measurable usage of enterprise productivity, collaboration and support tools. The Senior Advancement Professional builds a scalable enablement strategy that increases digital dexterity across a large, distributed workforce through targeted communications, learning experiences, champions networks, and data-driven continuous improvement.

Requirements

• Bachelor's degree or equivalent experience
• 5+ years of experience in digital adoption, end-user enablement, learning & development, change management, or enterprise tool/product adoption.
• Demonstrated instructional design and facilitation skills; ability to create clear job aids and learning content for non-technical audiences.
• Experience using data/analytics to measure adoption and inform program improvements (dashboards, usage reports, survey insights).
• Excellent stakeholder management, communication, and influencing skills across technical and business partners.
• Program management capability: planning, prioritization, risk management, and execution across multiple concurrent initiatives.

Nice To Haves

• Expertise in increasing active usage and feature adoption for priority tools (e.g., monthly active users, key feature utilization, meeting quality metrics, coauthoring/collaboration behaviors).
• Experience reducing "how do I" support tickets and improved time-to-resolution via stronger self-service content.
• Expertise in improving employee confidence scores (digital dexterity/self-efficacy) based on survey and training outcomes.
• Experience with launch readiness and adoption targets met for major releases (on-time communications, training completion, champion coverage).
• History of positive stakeholder feedback and clear ROI narratives tied to productivity, collaboration, and process simplification.

Responsibilities

• Own the digital adoption strategy for priority end-user tools, aligned to business outcomes, employee experience, and change roadmaps.
• Translate product capabilities into role-based scenarios, playbooks, job aids, and best practices that make adoption practical and repeatable.
• Design and deliver enablement programs (virtual/in-person training, office hours, webinars, learning paths, microlearning) tailored by persona, function, and proficiency level.
• Build and run a champions network to scale peer-to-peer support, localize feedback, and reinforce behavior change.
• Lead change management activities for tool rollouts and major feature releases: stakeholder mapping, communications plans, launch kits, readiness checks, and reinforcement plans.
• Measure adoption and digital dexterity using usage analytics, surveys, and qualitative feedback; define KPIs, baselines, and targets; report insights and recommendations to leadership.
• Identify friction and remove barriers by improving documentation, simplifying processes, and influencing backlog priorities with product and engineering teams.
• Inform and enhance a self-service enablement ecosystem (knowledge base structure, FAQs, templates, how-to content, and learning hubs) that reduces support tickets and increases confidence.
• Drive continuous improvement through A/B testing of communications, iterative training content, and experimentation with new learning modalities.

Benefits

• Generous PTO package
• Health benefits effective day 1
• Annual Incentive Plan
• 401K - Excellent company match
• Well-being program
• Paid Volunteer Time Off
• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior