Senior Strategic Account Executive

Twilio

3d•$158,632 - $220,320•Remote

About The Position

Twilio is hiring a Senior Strategic Account Executive for its Regulated Verticals team. This role leads complex solution selling across Twilio’s Customer Engagement Platform, including Messaging, Voice, Email, Segment CDP, Trust & Identity (Verify and Lookup), and Flex. The position drives revenue growth and develops strategic, executive-level partnerships with enterprise financial services and FinTech organizations. The role serves as a trusted advisor on domain-specific use cases such as fraud prevention and personalized engagement, collaborating with Product, Compliance, Finance, and Engineering. The position manages named accounts in regulated industries and owns consultative, analytical sales cycles, revenue and expansion targets, account strategy, forecasting, and cross-functional coordination. The role is remote and based in the United States, with approximately 20% travel anticipated for in-person customer and team connections. Twilio notes that occasional in-person attendance may also be requested for team gatherings, off-sites, or customer meetings.

Requirements

At least 10 years of full-cycle sales experience.
At least 3 years managing or leading quantitative, highly analytical products or solutions for customers.
Experience directly selling technical SaaS or CPaaS.
Experience selling technical solutions to customers by listening to their needs and solving problems.
Ability to work with business and highly technical leaders, influence their understanding, and build supportive partnerships.
Ability to develop analytical account strategies using data to find opportunities and demonstrate value.
Demonstrated experience managing business forecasts and financial models.
Entrepreneurial mindset and willingness to define processes and build programs.
Track record of delivering market-driven results, especially with scale and enterprise customers.
Excellent verbal and written communication skills in English.
Bachelor’s degree or equivalent years of experience.

Nice To Haves

Deep experience working with telecom companies, including CPaaS providers, SMS aggregators, carriers, or global communications platforms.
Domain expertise in a highly quantitative industry such as DevOps, FinTech, advertising optimization, investment banking, security, or commodity trading, especially in non-standard segments.
Software, SaaS, CPaaS, or PaaS selling experience.

Responsibilities

Manage a book of named accounts in regulated verticals and meet revenue and expansion targets through upselling and cross-selling.
Lead analytical, consultative sales cycles and compete in vendor sourcing processes for Twilio messaging, voice, and email solutions.
Understand customers’ business and technical requirements and design solutions using Twilio’s communications API platform.
Partner with Finance, Legal, Pricing, and Operations to develop contracts that address customer requirements while balancing business needs.
Present complex contractual, technical, and financial details clearly to prospects and build confidence in proposed solutions.
Balance competing priorities and manage multiple projects and deals concurrently.
Work cross-functionally with Sales, Services, Product, and Finance to develop long-range territory strategies and sales plans.
Represent the voice of the customer to Twilio’s Product and carrier relations teams.
Maintain knowledge of the CPaaS industry, industry initiatives, and new capabilities for customers and Twilio’s go-to-market organization.
Generate and maintain an accurate pipeline and forecast using Salesforce.
Stay current with industry changes and collaborate with colleagues to share best practices.
Manage and grow an enterprise install base, drive cross-product adoption across matrixed organizations, and execute QBR strategies to maximize account value.