Senior Strategic Account Executive

Astound Broadband•Dallas, TX

About The Position

The Senior Strategic Account Executive – GEMS drives revenue growth and long-term customer relationships in the Government, Education, Medical, and Strategic sectors. The role sells complex telecommunications solutions—including voice, data, cloud, and managed services—and develops and executes account strategies for existing customers to support a strong experience across network, service offerings, billing, and customer care. The position manages strategic account plans, customer engagement, solution sales, proposals, contracts, renewals, and escalations. It works with internal stakeholders and sales representatives to support installation updates and customer follow-up, and provides leadership with updates on customer-experience initiatives. The role is accountable for quarterly and annual sales targets for new revenue, renewals, and retention, and includes periodic travel within the company’s footprint for customer meetings.

Requirements

Bachelor’s degree or equivalent experience in sales.
At least 10 years of success selling technical solutions to large businesses.
At least 7 years of experience in systems selling, consultative sales, and account planning, including account profiling, positioning, customer needs analysis, opportunity development, service improvement planning, and long-range account management.
Deep understanding of Government, Education, and/or Healthcare procurement processes.
Demonstrated success selling telecommunications and internet services to end-user customers, including strategic and large business customers and government accounts, using relationship management and systems-sales concepts.
Ability to sell to C-level executives.
Business acumen in funnel management and forecasting in a CRM environment.
Product knowledge of switched and dedicated services and associated end-user and carrier applications.
Operational understanding of telecommunications ordering, provisioning, and billing processes.
Working knowledge of marketing principles and processes, and experience reviewing complex legal documents such as master service agreements, service level agreements, and nondisclosure agreements.
Decision-making and customer-retention skills.
Strong interpersonal skills.
Detail-oriented and highly organized, with the ability to manage multiple tasks simultaneously.

Nice To Haves

Salesforce or other CRM experience.

Responsibilities

Develop and execute strategic account plans for key GEMS clients, identifying tailored upselling and cross-selling opportunities.
Proactively contact assigned customers and coordinate periodic business reviews as defined by the customer.
Build long-term relationships with decision-makers, procurement teams, and technical stakeholders, acting as the single point of contact for assigned accounts.
Manage upcoming contract expirations and track and report renewal success rates.
Serve as the primary contact and escalation point for post-sale issues, owning customer communication through resolution.
Consultatively sell complex solutions, including fiber, wireless, IP networking, VoIP, unified communications, security, and cloud services.
Lead RFP/RFI processes and prepare competitive, compliant proposals; negotiate contracts in line with client requirements and company policy.
Review contracted services and ensure customers have copies of contracts, circuit IDs, and support-department contact information.
Stay informed about GEMS sector trends, procurement cycles, funding mechanisms, and compliance requirements.
Collaborate with internal stakeholders and sales representatives on installation updates and general customer follow-up.
Provide leadership with periodic updates on customer-experience initiatives and best practices.
Meet or exceed quarterly and annual targets for new revenue, renewals, and retention KPIs.
Travel periodically within the company footprint for customer meetings.
Perform other duties as assigned.