Strategic Account Executive

Microsoft•Baltimore, MD

3d•$133,000 - $239,800

About The Position

The Strategic Account Executive creates and leads strategies for high-impact, high-profile accounts to generate high-volume sales and new opportunities for Microsoft and its partners. The role develops and executes long-term account plans aligned with customer goals, budgets, and forecasts, while building strategic relationships with customer decision makers, Microsoft teams, and external partners. The position requires a deep understanding of customers’ industries, business models, priorities, and transformation goals. The Strategic Account Executive identifies opportunities for optimization, digital transformation, and co-innovation; translates customer needs into Microsoft solutions; and communicates the value of Microsoft’s products, services, and cloud offerings. The role also leverages industry expertise and competitive knowledge to guide account strategy, shape customer decisions, and strengthen Microsoft’s position. The executive coordinates and mentors diverse account teams, drives accountability for plan execution, identifies and resolves customer satisfaction risks, and develops recovery plans when needed. They serve as a trusted advisor to senior and C-level decision makers, cultivate long-term customer loyalty, and develop strategic opportunities that expand Microsoft’s impact across the customer’s organization and broader ecosystem.

Requirements

Bachelor’s degree and 10+ years of experience working in an industry and/or driving digital transformation; or a master’s degree and 9+ years of such experience; or 13+ years of such experience; or equivalent experience.
6+ years of experience making recommendations to and/or collaborating with mid-to-senior-level executives.
8+ years of experience closing large, complex agreements or deals.
Must be authorized to work in the United States without current or future employer visa sponsorship.

Nice To Haves

Bachelor’s degree and 13+ years of experience working in an industry and/or driving digital transformation; or a master’s degree and 11+ years of such experience; or equivalent experience.

Responsibilities

Lead development and promotion of tailored, long-term account plans with internal and external partners, including vertical industry partners and technical decision makers.
Orchestrate account strategy execution to achieve high-volume sales, grow revenue potential, and create new opportunities for Microsoft and partners in alignment with goals, budgets, and forecasts.
Coordinate diverse teams and drive accountability for prioritization, delegation, and execution of account plans.
Manage multi-year customer account plans to support a sustainable, long-term business portfolio.
Solicit feedback on customer needs, products, and features; identify growth opportunities and influence stakeholders to drive change and improve Microsoft offerings and messaging.
Expand strategic networks of internal and external partners and decision makers to support account execution and customer management.
Develop and apply knowledge of industry trends, competitors, customer priorities, and Microsoft offerings to inform account strategy and improve competitive solutions.
Understand customer needs, priorities, strategies, and industry context; anticipate needs and provide insights and solutions aligned with long-term business strategy.
Build and expand stakeholder relationships across customer organizations and secure buy-in for Microsoft solutions and strategies.
Engage and influence account decision makers to increase customer investment in Microsoft and tailor solutions to customer KPIs.
Develop strategies that foster customer loyalty, anticipate and resolve satisfaction risks, remove blockers, and establish recovery plans.
Establish channels for customer feedback to executives and ensure feedback is addressed through a One Microsoft approach.
Identify, qualify, and create strategic new business opportunities, and develop partner ecosystems that help the account team find and pursue opportunities.
Orchestrate high-impact solutions that enable digital transformation and create business value for customers; develop strategies demonstrating the value of Microsoft cloud offerings.
Serve as a trusted advisor to C-level decision makers, mobilize and mentor account teams, and use sales and communication strategies to identify opportunities and build partnerships.
Develop and present business cases, value propositions, presentations, and specialized customer business plans that connect decision makers to Microsoft solutions.
Articulate Microsoft’s and partners’ points of view, build relationships across customer organizations, address political blockers, and influence purchase decisions.
Lead strategic discussions on evolving customer business models and promote holistic digital initiatives between Microsoft and customers.
Use strategic, industry-focused business insights to create long-term competitive advantage for customers.