Senior Strategic Account Executive

Astound Broadband • Dallas, TX

9d

About The Position

The Senior Strategic Account Executive – GEMS drives revenue growth and long-term customer relationships in Government, Education, Medical, and Strategic sectors. The role develops and executes account strategies for assigned existing customers and sells high-value telecommunications solutions—including voice, data, cloud, and managed services—tailored to public- and institutional-sector needs. It also supports an exceptional customer experience across network, service offerings, billing, and customer care.

The account executive manages strategic accounts from planning and solution sales through proposals, contracts, renewals, and post-sale issue resolution. The position collaborates with internal stakeholders and sales representatives, tracks revenue and retention performance, and provides leadership with updates on customer-experience initiatives. Quarterly or periodic travel within the company footprint is expected for customer meetings.

Requirements

• Bachelor’s degree or equivalent experience in sales.
• At least 10 years of successful experience selling technical solutions to large businesses.
• At least 7 years of experience in systems selling, consultative sales techniques, and account planning, including account profiling, account positioning, customer needs analysis, opportunity development, service improvement planning, and long-range account management.
• Deep understanding of Government, Education, and/or Healthcare procurement processes.
• Demonstrated success selling telecommunications and internet services to end users, including strategic and large-business customers and government accounts, using relationship management and systems-sales concepts.
• Ability to sell to C-level executives.
• Business acumen in sales funnel management and forecasting in a CRM environment.
• Knowledge of switched and dedicated services and associated end-user and carrier applications.
• Operational understanding of telecommunications ordering, provisioning, and billing processes.
• Working knowledge of general marketing principles, tools, and processes.
• Ability to review complex legal documents, including master service agreements, service level agreements, and non-disclosure agreements.
• Decision-making and customer-retention skills.
• Strong interpersonal skills.
• Detail-oriented and highly organized, with the ability to manage multiple tasks simultaneously.

Nice To Haves

• Salesforce or other CRM experience.

Responsibilities

• Develop and execute strategic account plans for key GEMS clients.
• Identify opportunities to upsell and cross-sell services tailored to each customer’s sector.
• Proactively contact assigned customers and coordinate periodic business reviews as defined by the customer.
• Build long-term relationships with decision-makers, procurement teams, and technical stakeholders; serve as the single point of contact for assigned accounts.
• Manage upcoming contract expirations and track and report renewal success rates.
• Serve as the primary contact and escalation point for post-sale issues, managing customer communication through resolution.
• Consultatively sell complex solutions, including fiber, wireless, IP networking, VoIP, unified communications, security, and cloud services.
• Lead RFP and RFI processes and prepare competitive, compliant proposals.
• Negotiate contracts in alignment with client requirements and company policy.
• Review contracted services and ensure customers have copies of contracts, circuit IDs, and key support contacts within Astound, including NOC, Billing, and Care.
• Stay informed about GEMS sector trends, procurement cycles, funding mechanisms such as E-Rate and government grants, and compliance requirements.
• Collaborate with internal stakeholders and sales representatives on installation updates and customer follow-up as needed.
• Provide periodic leadership updates on customer-experience best practices and initiatives intended to support positive outcomes for customers and Astound.
• Meet or exceed quarterly and annual sales targets, including new revenue, renewals, and retention KPIs.
• Travel periodically within the company footprint for customer meetings.
• Perform other duties as assigned.

Benefits

• 401(k) retirement plan with employer match.
• Medical, dental, vision, life, and short-term disability insurance options.
• Paid time off/vacation starting at 80 hours per year, increasing with tenure.
• 40 hours of floating holiday per year.
• Seven paid holidays per year.
• Paid sick leave, with hours varying by state and local laws.
• Tuition reimbursement program.
• Employee discount program.
• Bonus and commission opportunities, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior