Senior Staff UX Design Researcher

GE Aerospace•Livonia, NY

1d•Remote

About The Position

The Sr Staff UX Design Researcher is responsible for the discovery, execution, analysis, and synthesis of user research as an active member of a team that bridges the gap between Design and Technology for STS Hosting. This role centralizes data and analytics needs for internal services and health, builds scalable standard visualizations, and provides research‑backed insights that enable data‑driven decision making that is customer focused. You will establish and champion standards, policies, and best practices for product and UX research, ensuring teams can deliver customer experiences aligned with technology visions and operational goals. Working across STS and with Customer Delivery and Hosting shops, you will codify best practices, drive consistency in customer experience, and support documentation and training around UX/CX practices.

Requirements

Bachelor’s degree from accredited university or college with minimum of 5 years of professional experience OR Associates degree with minimum of 8 years of professional experience OR High School Diploma with minimum of 10 years of professional experience
Minimum 5 years of professional experience in UX Design.
Military experience is equivalent to professional experience
Legal authorization to work in the U.S. is required.
We will not sponsor individuals for employment visas, now or in the future, for this job.

Nice To Haves

Experience with visual collaboration tools (eg. Miro)
Extensive experience in UX research or design research roles, including end‑to‑end ownership of complex research initiatives (discovery through delivery).
Proven ability to work at a staff/principal level, influencing cross‑functional teams and leadership through evidence‑based recommendations.
Experience working in technology‑driven, product, or platform environments, ideally with internal tools, services, or operational systems.
Deep expertise in qualitative and quantitative research methods, such as interviews, contextual inquiry, ethnography, surveys, usability testing, A/B testing, and log/behavioral analysis.
Strong skills in data analysis and visualization, including the ability to centralize and synthesize data from multiple sources and present insights in clear, scalable dashboards or reports.
Demonstrated ability to translate VOC and UX research into process, training, and product improvements that measurably impact customer experience.
Experience defining and operationalizing UX research standards, policies, and best practices across multiple teams or organizations.
Demonstrated success in coaching, mentoring, or enabling teams to adopt UX/CX practices and apply research methods independently.
Experience with process documentation and knowledge management, including organizing and maintaining shared repositories of research and CX artifacts.
Excellent communication and storytelling skills, with the ability to clearly convey complex research findings to both technical and non‑technical audiences.
Strong collaboration skills, with a track record of working effectively across design, engineering, product, operations, and customer‑facing teams.
Ability to influence without direct authority, guiding prioritization and strategy through evidence and customer insight rather than direct cost ownership.

Responsibilities

Lead end‑to‑end user research (discovery, planning, execution, analysis, synthesis, and communication) for internal teams and external stakeholders.
Translate research findings into actionable insights, frameworks, and recommendations that inform product, service, and technology decisions.
Provide accurate, research‑backed information to enable data‑driven decisions on prioritization and resource effectiveness, without owning costs directly.
Partner with Customer Delivery to translate VOC (Voice of Customer) and UX findings into process improvements, training updates, and experience enhancements across Hosting shops.
Centralize data and analytics needs related to internal services, operational health, product/service performance, and UX research.
Ensure data quality, consistency, and traceability for research and analytics used in decision‑making.
Develop, support, and evolve standards, policies, and best practices for product and UX research across STS and related teams.
Coach and enable teams on how to apply UX research and CX standards in projects, including methods, tools, and measurement approaches.
Collaborate across STS to identify opportunities for customer experience consistency and codify best practices across shops.
Enable internal teams to deliver a customer experience aligned with technology visions, platform standards, and operational objectives.
Facilitate small research and experimentation cycles that combine UX and lean best practices to reduce risk and accelerate learning.
Create, maintain, and manage documentation repositories for internal processes, research artifacts, and CX/UX standards.

Benefits

Healthcare benefits include medical, dental, vision, and prescription drug coverage
Access to a Health Coach from GE Aerospace
Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services
GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions
Access to Fidelity resources and planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability insurance
Life insurance
Paid time-off for vacation or illness