Staff UX Researcher

Etsy•New York, NY

3d•Hybrid

About The Position

We are looking for a Staff Product Researcher who proactively and independently develops, executes research solutions for complex, ambiguous, and often cross-functional problem spaces in order to deliver strategic impact. Your work influences product decision-making by connecting the dots between macro forces, customer needs, and Etsy’s business goals. You’ll work closely with product managers, designers, engineers, and alongside other researchers and data scientists to deliver insights that will craft the future of human commerce on Etsy. You’re a strong communicator, work well with others, and have proven instincts about when to hold the line on methodological rigor, and when to adapt to the changing demands of a project. Most importantly, you approach your work with a genuine sense of curiosity and empathy, and you’re willing to challenge conventional wisdom to find the right answer! This is a full-time position reporting to the Senior UX Research Manager, Android and iOS Initiatives. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. For this role, we are considering candidates based in the United States. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be the first to be considered. For candidates within commutable distance, Etsy requires in-office attendance once or twice per week depending on your proximity to the office. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our work modes and workplace safety policies here. Our team focuses on using research to guide the development of buyer and seller experiences in our dynamic marketplace of unique items. Research at Etsy is a core part of our product development culture, alongside Product Management, Engineering, Design, and Analytics. We collaborate with our partner teams through all stages of product development, from identifying initial opportunities, to refining the user experience to analyzing the impact of our efforts and highlighting improvement areas. We actively foster an inclusive team culture that promotes diversity, collaboration, and professional development The Android team at Etsy focuses on creating a first-class buyer experience for customers who access our marketplace with Android devices. We recognize that our buyers value the ability to shop from a marketplace that enables them to purchase unique items from real, small-scale sellers and are committed to highlighting that human connection in every buyer visit and interaction This team is comprised of four product squads that are developing products and features that aim to infuse human connection throughout each step in the buyer’s shopping journey while maintaining a seamless and secure end to end experience.

Requirements

Demonstrating an in-depth understanding of a range of research approaches, balancing speed and precision, and a deep understanding of modern trends in Web and app design
High comfort level building relationships across the business and co-creating strategies that consider customer and business implications
Experience leading research at different parts of the product development process, from discovery to delivery
Engaging storyteller and clear communicator, with the ability to hold your own in a meeting and persuade others to take action through a customer-centric lens
A craft leader within the research team, you advance our tools, methods, and abilities and often mentor more junior team members.
Ambitious, meticulous, and able to balance multiple projects at a time
Passionate about learning and problem solving that enables innovative approaches to finding solutions.

Nice To Haves

Familiarity with payments, checkout, digital wallet a plus

Responsibilities

Partner with team members to guide product development and refinement, drawing on expertise in user research and UX standards
Proactively and independently develop and execute research solutions for complex, ambiguous, and often cross-functional problem spaces in order to deliver strategic impact
Conduct remote, on-site, and in-field (as needed) user research studies with Etsy buyers and sellers
Share tangible findings and prioritized recommendations on a regular basis, to encourage marketplace health and drive Etsy’s business goals
Partner with other insights teams (Market Research, Quantitative Research, Data Science, etc.) to triangulate insights and synthesize findings & recommendations
Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law