UX Researcher

Kalshi • New York, NY

3d • $180,000 - $275,000

About The Position

At Kalshi we strive to learn and understand our users’ needs, behaviors, and emotions to build the best product for them. As the founding UX Researcher at Kalshi, you will own the research function that helps us understand customers deeply and make better decisions. You will lead qualitative and quantitative research across the product lifecycle, from early problem framing through post-launch measurement, and bring the customer’s perspective into the room before direction is set. This is a rare opportunity to shape how a category-defining financial company builds its research functions from the ground up.

Requirements

• 5+ years doing UX research in industry
• Experience prioritizing research in fast-moving 0→1 environments and comfortable navigating ambiguity, taking initiative, and knowing when to be scrappy vs. when to go deep.
• Expertise in both qualitative and quantitative research methods, knowing the right methodological approach for the question at hand.
• Experience using behavioral and business data to sharpen research questions, interpret results, and connect insights to measurable outcomes.
• Actively incorporates AI tools into your research workflow; using them to synthesize qualitative data at scale, surface patterns across large interview sets, accelerate analysis, and ask sharper questions faster.
• Energized by talking to customers regularly and believe that understanding people is the highest-leverage thing a product team can invest in.
• Takes initiative in a self-directed environment, proactively identifies what needs to be known, and drives research programs forward without waiting to be asked.

Responsibilities

• Design and execute quant + qual research across the product lifecycle: interviews, usability studies, surveys, journey mapping, and behavior analysis.
• Design and manage longitudinal research programs, including survey design, CSAT or NPS measurement, and ongoing feedback loops.
• Build and interpret dashboards, define metrics, and work with quantitative data to complement qualitative insight.
• Distill complex research into clear, actionable narratives for product, policy, and leadership.
• Develop deep empathy for traders of all skill levels, institutions, and developers, understanding their workflows, motivations, and pain points across the lifecycle.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed