Senior Staff UX Researcher

Jane

1d•Remote

About The Position

This role is the first dedicated UX Researcher at Jane, aiming to establish consistency, shared practices, and a clear connection between research and product decisions. The researcher will shape how research is conducted across the company, scaling impact through enabling teams, improving systems, and exploring AI/automation for research effectiveness. The position involves building strong relationships, delivering actionable insights, raising research quality, creating scalable systems, and prioritizing meaningful research in a fast-paced environment. The goal is to help teams turn insights into real product impact.

Requirements

8+ years of experience in UX Research, Product Research, or a similar role, with a track record of influencing product decisions
Experience working cross-functionally and communicating effectively with a wide range of partners, including senior leaders
Strong research craft, including framing problems, selecting appropriate methodologies, and synthesizing insights into clear, compelling narratives
Experience helping others run better research, whether through coaching, systems, or shared practices
Familiarity with using AI or automation tools in research workflows, with good judgment on where they add value and where human insight is critical

Responsibilities

Build strong, trusted relationships across Jane, helping teams stay connected to real customer needs and bringing curiosity and empathy into how decisions are made
Deliver clear, actionable insights that influence product direction and help teams understand what truly creates a delightful experience
Raise the bar for research quality and consistency by building on existing practices and supporting others to run thoughtful, effective research in their day-to-day work
Create and improve systems, tools, and practices that make research more accessible, scalable, and easy to apply across multiple teams
Consistently prioritize and deliver meaningful research in a fast-moving environment, balancing speed with depth while focusing on the highest-impact opportunities