Senior UX Researcher

Softline Solutions•Glendale, CA

2d•$120,000 - $160,000

About The Position

We are building the research function from the ground up, and this role is responsible for establishing the research foundation for three growing consumer brands: Closet by Design, Closet World, and Brio Water. The Senior UX Researcher will own the insights engine that drives product, design, and marketing decisions across all brands. This role is hands-on, producing work that directly influences conversion rates, product strategy, and customer experience across complex e-commerce products. The researcher will collaborate closely with the Creative Director and cross-functional stakeholders to ensure the team understands what's working, what isn't, and what to do next. This position is ideal for someone energized by building something new, comfortable managing complexity across multiple brands, and motivated by helping a company grow through a deeper understanding of its customers.

Requirements

5+ years of UX research experience
At least 2 years in a senior or lead capacity
Proven track record across both qualitative and quantitative research methods
Experience working across multiple products or brands simultaneously
Familiarity with analytics tools (Google Analytics, heatmap/session recording tools)
Ability to pull and interpret data independently
Exceptional ability to communicate research findings to varied audiences, from designers to executives
Comfortable owning an entire research project from scoping through synthesis and presentation
Strong systems thinker, can design scalable research processes
Able to operate without a playbook; comfortable in ambiguous, build-from-scratch environments
Organized and self-directed, can manage multiple research streams across three active brands without dropping a thread
Genuinely motivated by business outcomes, cares that research leads to better conversion
Calm under pressure; juggling three brands with different audiences and products doesn't rattle you
Collaborative but opinionated, will push back when data contradicts a direction, respectfully and with evidence
Builder mentality, excited to create something that didn't exist before, and invested in seeing it grow

Nice To Haves

Background in e-commerce, consumer products, or DTC strongly preferred

Responsibilities

Establish research processes, methodologies, and tooling from the ground up, including templates, repositories, cadences, and standards.
Define how research insights are captured, organized, and made accessible across the organization.
Champion a research-informed culture across Creative, Product, and Marketing teams.
Plan and execute qualitative and quantitative research across all three brands, including usability studies, user interviews, surveys, concept tests, and journey mapping.
Own analytics interpretation using tools like Google Analytics and heatmapping software, translating behavioral data into actionable design and product recommendations.
Develop and maintain a deep understanding of each brand's customer personas, grounded in real data.
Identify friction points in the customer journey that are directly impacting conversion, especially on mobile.
Produce and present bi-monthly research reports shared across the design team and key stakeholders.
Synthesize findings across brands into clear, prioritized insights, including what's working, what's not, and what actions should be taken.
Translate complex data into narratives that non-technical stakeholders can understand and act on quickly.
Partner with the UI/UX team to ensure design decisions are grounded in user evidence.
Feed insights directly into sprint planning, informing what gets prioritized.
Collaborate with the Creative Director on new briefs, ensuring customer context is present from the start of every project.