Senior UX Researcher

Retool•San Francisco, CA

4d•Hybrid

About The Position

We’re looking for a Senior UX Researcher to inform our product and design strategy. We’re reimagining how software gets built in the era of AI, and your research will light the way. You’ll be a foundational leading member on a small, strategic research team, with an opportunity to shape the culture of research at Retool, and define how insights drive impact across the organization. Though a new function, research is already deeply valued across the organization, informing key strategic designs and guiding our expansion into new customer segments and AI-powered experiences. You’ll collaborate with a curious and customer-centric group of designers, engineers, and product managers who are eager to partner with research to uncover new opportunities to elevate our products.

Requirements

5+ years of experience in UX research, product research, or a related field, ideally in Enterprise Saas or technical platform environments
Proven ability to own research projects end-to-end, from scoping through to execution and analysis, leveraging a range of qualitative and quantitative methods
Strong synthesis and storytelling skills, with an ability to distill ambiguity into clarity and make insights resonate with diverse audiences
Experience shaping product direction through early-stage generative research and iterative usability testing
Comfort working in ambiguous problem spaces and a bias toward action—you're as strategic as you are scrappy
Deep curiosity about how complex systems work, especially technical workflows or developer tools
Excellent collaboration and communication skills, with an understanding for how to bring others into the process and rally teams around user insights
Ability to manage multiple priorities, scope projects appropriately, and deliver high-quality work on time

Nice To Haves

Bachelor’s or advanced degree in Human-Computer Interaction, Psychology, Human Factors, Computer Science, or similar field
Experience working on AI products, along with an understanding of how these technologies work and implications for how users interact with them
Familiarity with design thinking frameworks, usability evaluation techniques, and A/B testing
Interest and excitement in leading and growing our small UXR team

Responsibilities

Work with stakeholders to identify knowledge gaps, latent assumptions, and open questions to prioritize opportunities for impactful research.
Plan, conduct, and analyze studies leveraging a range of qualitative and quantitative methods—from tactical usability tests, to in-depth interviews, in-product surveys, and more—to generate actionable learnings.
Balance speed with research rigor, creatively leveraging research methods to work within constraints.
Triangulate insights from across user research, product usage, support, and market signals, to surface meaningful patterns.
Distill complex data into clear, compelling stories for teams across the org, from product, design, and engineering peers to executive stakeholders.
As an early member of the research team, you’ll also collaborate with your teammates to shape our research practice, evolve our processes, and help embed user-centered thinking across everything we do.