Senior UX Researcher

Etsy•New York, NY

1d•$136,000 - $176,000•Hybrid

About The Position

We’re looking for a Senior UX Researcher to join our Adaptive Inventory team. You’ll focus on helping the team to address a critical and complex marketplace challenge: helping sellers easily and effectively list their items on Etsy in a way that meets multiple marketplace needs — ensuring that buyers can easily evaluate if an item is right for them, expressing and affirming Etsy's brand, powering search and recommendations algorithms with critical data, and more. As a Senior UX Researcher on Etsy’s Product Research team, you will work in partnership with product managers, designers, engineers, and alongside other researchers and data scientists to deliver insights that will craft the future of human commerce on Etsy. You know how to conduct professional-quality user experience research, incorporating both qualitative and quantitative methods. You work well with others, and have proven instincts about when to hold the line on methodological rigor, and when to adapt to the changing demands of a project. Most importantly, you approach your work with a genuine sense of curiosity and empathy, and you’re willing to challenge conventional wisdom to find the right answer! This is a full-time position reporting to the Senior UX Research Manager for Inventory. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. For this role, we are considering candidates based in the United States. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be the first to be considered. For candidates within commutable distance, Etsy requires in-office attendance once or twice per week depending on your proximity to the office. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our work modes and workplace safety policies here. Etsy’s Inventory team supports the heart of our marketplace: our sellers. We create thoughtful tools that help them manage, share, and grow their one-of-a-kind creations. Our research team focuses on using research to guide the development of buyer and seller experiences in our dynamic marketplace of unique items. Research at Etsy is a core part of our product development culture, alongside Product Management, Engineering, Design, and Analytics. We collaborate with our partner teams through all stages of product development, from identifying initial opportunities, to refining the user experience to analyzing the impact of our efforts and highlighting improvement areas.

Requirements

Demonstrating an in-depth understanding of a range of research approaches, balancing speed and precision, and a deep understanding of modern trends in Web and app design
Approximately 5+ years experience conducting UX research, employing methods such as in-depth user interviews, contextual inquiry, journey mapping, participatory design, and usability testing
Experience or familiarity with two-sided marketplaces or e-commerce
Experience leading research at different parts of the product development process, from discovery to delivery
Engaging storyteller and clear communicator, with the ability to hold your own in a meeting and present research findings with a customer-centric perspective
Ambitious, meticulous, and able to balance multiple projects at a time

Nice To Haves

Experience supporting or partnering with ML teams
Familiarity with SQL, survey design, remote testing tools, or experiment design

Responsibilities

Collaborate with Etsy Inventory leadership on long and short term strategies and priorities
Partner with team members to guide product development and refinement, drawing on expertise in user research and UX standards
Independently define project scope and apply appropriate methodologies to manage a research "portfolio" of foundational and evaluative insights
Conduct on-site, remote, and in-field user research studies with Etsy buyers and sellers
Share tangible findings and prioritized recommendations on a regular basis, to encourage marketplace health and drive Etsy’s business goals
Promote proven research methodologies for across the company
Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.