Senior Staff Product Manager, AI Experience

Recruiting From Scratch•San Francisco, CA

4d•Hybrid

About The Position

The company is building the world's largest virtual clinic for women and families, delivering AI-powered healthcare experiences across fertility, pregnancy, parenting, pediatrics, and menopause. Trusted by more than 2,000 employers and health plans, the platform combines clinical care, personalized guidance, and intelligent technology to improve healthcare outcomes for millions of members. By integrating conversational AI, machine learning, and personalized experiences into every stage of the healthcare journey, the company is redefining how consumers engage with digital healthcare. Backed by more than $425M from leading investors including Sequoia, General Catalyst, Dragoneer, Oak HC/FT, Lux Capital, and Icon Ventures, the company has become one of the fastest-growing digital health organizations while earning recognition from TIME100, CNBC Disruptor 50, Fast Company, and Fortune. As a Senior Staff Product Manager, AI Experience, you'll define how AI transforms the member experience across conversational AI, personalized recommendations, community engagement, activation, and retention. You'll partner closely with AI Platform, Engineering, Design, Data Science, and Clinical Product teams to build intelligent consumer experiences that improve engagement for millions of users. This is a unique opportunity to lead AI product strategy at one of the most influential healthcare technology companies, shaping how conversational AI and agentic experiences redefine digital healthcare at global scale.

Requirements

10+ years of Product Management experience
Experience building and shipping AI-powered consumer products
Experience owning large-scale customer-facing product experiences
Experience leading product strategy from ideation through execution
Demonstrated success driving user engagement, activation, and retention
Experience operating at Staff or Senior Staff Product Manager level
Experience working with cross-functional Engineering, Design, and Data Science teams
Strong history of shipping products in fast-moving technology companies
Experience using experimentation to drive product decisions
Strong startup or high-growth technology experience preferred
Experience building AI-native products using LLMs, conversational AI, or agentic workflows
Strong product analytics and experimentation expertise
Experience defining product metrics and success frameworks
Experience partnering closely with AI/ML Engineering teams
Strong understanding of AI product development lifecycle
Experience with A/B testing, experimentation platforms, and behavioral analytics
Strong understanding of consumer product development
Experience driving roadmap prioritization using customer insights and product data
Ability to translate emerging AI capabilities into consumer product experiences
Familiarity with modern AI tooling and daily AI-assisted workflows preferred
Bachelor's degree preferred
Strong product leadership background with demonstrated product excellence
Exceptional candidates with outstanding AI product experience considered
Outstanding product intuition
Strong strategic thinking
Data-driven decision maker
Excellent executive communication skills
High ownership mentality
Comfortable operating in ambiguity
Strong cross-functional leadership
Customer-obsessed mindset
Bias toward experimentation and rapid execution
Passion for AI-powered consumer products

Responsibilities

Own the company's core AI-powered member experience across homepage, conversational AI, and community surfaces
Define product strategy for consumer-facing AI experiences that improve activation, engagement, and retention
Build and operate a high-velocity experimentation engine across AI-powered member journeys
Define success metrics and product analytics across the full customer lifecycle
Partner closely with AI Platform and Engineering teams to launch new AI-powered capabilities
Design and prioritize conversational AI experiences using LLMs and agentic workflows
Analyze member engagement data to identify opportunities for product optimization
Collaborate with Clinical Product teams to build AI experiences that improve healthcare outcomes
Drive roadmap prioritization across AI-powered consumer experiences
Partner with Design, Data Science, Engineering, Marketing, and Leadership to deliver high-impact product initiatives
Establish product experimentation frameworks using A/B testing and rapid iteration
Champion AI-first product development while balancing user experience, safety, and business impact