Senior Specialist, Physical Security Systems & Services

Molina Healthcare•Long Beach, CA

About The Position

Provides senior-level support for Molina Physical Security enterprise applications and manages applications that support physical security operations, emergency response, and health and safety across the enterprise. Implements, supports, and maintains business applications; analyzes system requirements; and performs or coordinates system and regression testing. The role supports physical security systems from commissioning and troubleshooting through go-live, operation, maintenance, and enhancement. It works with third parties, contractors, stakeholders, IT teams, application owners, and users to maintain systems, align strategy, deliver enhancements, and support business operations. The specialist also contributes to incident response and crisis management, user training, service desk guidance, documentation, change management, and leadership reporting. Work outside normal business hours may be required to support other time zones or emergencies.

Requirements

At least 5 years of experience in physical security services and at least 3 years of experience as a field technician, or an equivalent combination of relevant education and experience.
Comprehensive understanding of practices, principles, processes, and tools related to physical security, risk management, health and safety, and emergency response.
Experience with business continuity, security systems, and technology integration.
Ability to create, run, and analyze queries.
Advanced data analysis and reporting experience.
Understanding of data flows, business processes, and technical interfaces that may be created or impacted.
Ability to meet and manage project delivery deadlines.
Critical-thinking and problem-solving capabilities.
Ability to organize information and manage tasks and projects to support business needs.
Ability to adapt to dynamically changing priorities.
Strong project management skills and experience.
Strong verbal and written communication skills, including the ability to present information to internal and external stakeholders.
Proficiency with Microsoft Office, including advanced Excel, and applicable software programs.
Familiarity with Avigilon, Lenel, Mercury panels, Acre/Feenix, and Bosch intrusion panels.

Nice To Haves

Security systems proficiency validated by manufacturer certifications, such as LenelS2, Genetec, Avigilon ACM, Bosch G-Series, Feenics, Axis, or AMAG Symmetry.
Infrastructure and trade experience validated by certifications such as BICSI Installer 2, CompTIA Network+, ALOA CRL, or NICET.
Completion of an accredited trade school program in Electrical Systems, Low Voltage, or Security Systems Integration; alternatively, a bachelor's degree in Electrical/Computer Engineering or IT/Networking.
Extensive hands-on field experience in panel-level installation and troubleshooting.

Responsibilities

Collaborate with third parties and in-field contractors to support and maintain applications.
Oversee system commissioning and troubleshooting.
Provide real-time technical guidance and serve as a subject matter expert to promote consistent installation standards.
Program and configure security devices and systems, including access control, CCTV, intrusion detection, and visitor management, as designed and instructed by the Physical Security Governance Team.
Support physical security system go-lives, operations, maintenance, and enhancements.
Meet periodically with application owners and users to review trends, maintenance, system enhancements, and support issues.
Liaise with stakeholders to align system strategy and deliver enhancements for growing business operations.
Support incident response and crisis management during disruptive events as needed.
Train and guide users on related applications.
Provide the service desk with guidance and assistance on application issues.
Evaluate system requirements and coordinate regression testing for business applications.
Work with the IT infrastructure team on application configurations and ongoing operations.
Develop and maintain system documents, standard operating procedures, and user training documents.
Collaborate with IT business analysts on system requirements and solutions.
Facilitate application-related change management, training, and communications for the user community.
Keep the technical service catalog current for existing and new applications.
Provide regular status reports and develop business application metrics for leadership.
Work outside normal business hours, including nights, evenings, or weekends, when supporting other time zones or responding to emergencies.