Systems Specialist, Physical Safety and Security

Adyen•New York, NY

4d•$150,000 - $200,000•Onsite

About The Position

Adyen is hiring a Systems Specialist, Physical Safety and Security to serve as the technical owner and subject matter expert for its global physical safety and security technology environment. Reporting to the Global Head of Physical Safety & Security, this hands-on role supports systems across Adyen’s international office network, including access control and credentialing, video surveillance, intrusion detection, visitor management, emergency communications, and emerging AI-enabled technologies. The specialist will shape technology strategy and standards, design solutions for new and existing offices, administer and troubleshoot systems, and lead integrations, migrations, and deployments. The role partners with Workplace, IT, contractors, integrators, and other specialist providers to design and deliver technology for office openings, relocations, expansions, and major workplace projects. Responsibilities span architecture and configuration, infrastructure and networking requirements, device placement, integrations, commissioning, testing, handover, system lifecycle management, incident response, and operational support. The specialist will improve reliability, resilience, automation, and integration across platforms while supporting AI-enabled capabilities and physical security investigations. This position is based in Adyen’s New York office. Adyen is an office-first company and does not offer remote-only roles. The annual base salary range is $150,000–$200,000.

Requirements

At least 5 years of experience in physical security technology, electronic security systems, or a closely related field.
Strong hands-on experience with enterprise access control and CCTV systems.
Experience with Genea or comparable enterprise physical security platforms.
Experience designing and delivering physical safety and security technology solutions across multiple sites.
Strong troubleshooting skills across hardware, software, networks, and integrations.
Experience with system migrations, upgrades, and technology lifecycle management.
Experience integrating physical security systems with enterprise IT, identity, or HR platforms.
Comfort working with APIs, cloud technologies, automation, and system integrations.
Strong understanding of IP-based physical security systems and networking concepts, including TCP/IP, VLANs, PoE, VPNs, and firewall requirements.
Experience delivering complex, multi-site technical projects from design through implementation and handover.
Comfort working with technology vendors, security integrators, and contractors.
Strong communication, documentation, and stakeholder-management skills.
Ability to work independently across multiple countries and time zones.
Hands-on, curious approach and comfort operating at both technical and architectural levels.
Ability to balance security, safety, reliability, privacy, usability, and business requirements.
Relevant degree or equivalent professional experience in engineering, information technology, electronic security, or a related field is preferred.
Relevant physical security technology certification or professional qualification is an advantage.

Nice To Haves

Strong interest in cloud-based security platforms, AI/ML applications, video analytics, and modern authentication technologies.
Experience supporting or integrating AI-enabled security solutions is preferred.
Relevant degree or equivalent professional experience in engineering, information technology, electronic security, or a related field.
Relevant physical security technology certification or professional qualification.

Responsibilities

Own the technical lifecycle of physical safety and security systems, including architecture, configuration, deployment, upgrades, maintenance, and decommissioning.
Manage and support enterprise access control, credentialing and badging, CCTV, intrusion detection, visitor management, intercoms, and related technologies.
Support technology interfaces with fire and life-safety systems, emergency communication, mass notification, and emergency response systems.
Maintain operational availability, reliability, appropriate configuration, system administration, device onboarding, and technical dependencies.
Troubleshoot hardware, software, network, and system issues; coordinate resolutions with IT, integrators, and vendors.
Manage technical system incidents, provide updates, identify root causes, and drive corrective actions.
Maintain system documentation, architecture diagrams, technical standards, and asset information.
Design technology solutions for new offices, relocations, expansions, and major workplace projects, translating security requirements and business needs into practical designs.
Review technical drawings, designs, and vendor proposals; coordinate design and implementation with Workplace, IT, contractors, and integrators.
Lead technical commissioning, testing, acceptance, and handover, and maintain global technology standards and reference architectures.
Administer the global access-control environment, including access profiles, groups, permissions, configurations, employee access issues, and routine requests.
Partner with IT and HR on identity and employee lifecycle integrations and improve automation for joiner, mover, and leaver processes.
Develop and support integrations between physical safety and security platforms and enterprise systems using APIs, cloud platforms, automation tools, and identity systems.
Identify automation opportunities and support development, testing, deployment, and maintenance of AI-enabled physical safety and security capabilities.
Use system data, operational metrics, and incident trends to assess effectiveness and prioritize improvements; research and test emerging technologies.
Lead technical delivery of physical safety and security technology projects, including office openings, relocations, expansions, migrations, and upgrades.
Plan and execute software updates, firmware upgrades, patches, and configuration changes with appropriate testing, validation, and rollback procedures.
Support legacy platform migrations and backup, recovery, failover, and business continuity arrangements for critical systems.
Provide first-line technical support for requests and troubleshoot access control, CCTV, alarms, emergency communications, and visitor-management issues.
Support physical security investigations using access records, video, system data, and other technical evidence; provide guidance to Workplace and dependent teams.
Escalate security incidents, policy questions, material risks, and decisions requiring senior judgment through appropriate channels.
Serve as technical point of contact for vendors, integrators, and specialist providers; review proposals, designs, statements of work, and implementation plans.
Support vendor selection, technical evaluations, and due diligence; coordinate maintenance, troubleshooting, and project delivery; monitor technical performance and service levels.