Physical Security Systems Engineer

K Group Companies•Grand Rapids, MI

18h

About The Position

K Group Companies is seeking a hands-on Physical Security Systems Engineer to provide technical expertise across physical security, low voltage, building automation, and integrated technology systems. The role focuses on configuring and programming systems, staging and testing equipment before deployment, commissioning systems, troubleshooting complex issues, and providing technical support. The engineer works with engineering, project management, field service, and customers to ensure systems are properly configured and ready for deployment, and serves as a technical escalation resource when complex field issues arise. The position spans multiple manufacturers and platforms rather than focusing on a single product. Work includes in-house lab and staging activity, office collaboration, and customer-site support. Regional travel is required for commissioning, complex troubleshooting, and customer training. The role also includes creating technical documentation, training end users, supporting system upgrades and ongoing service, and improving internal testing and deployment processes.

Requirements

At least 3 years of hands-on experience configuring, programming, commissioning, integrating, or troubleshooting control, low voltage, physical security, building automation, or related technology systems.
Strong troubleshooting skills and ability to identify root causes rather than rely on temporary workarounds.
Experience working with equipment and systems from multiple manufacturers.
Solid understanding of IP networking fundamentals and how devices communicate across a customer network.
Ability to read and understand system diagrams, network diagrams, wiring diagrams, and technical documentation.
Strong communication skills and ability to explain technical issues and solutions clearly.
Comfort working in a hands-on environment combining lab, office, and customer-site work.
Valid driver's license and willingness to travel regionally for commissioning, technical escalations, and customer support.

Nice To Haves

Experience with access control, video surveillance, IP cameras, intrusion detection, structured cabling, nurse call, or related physical security and low-voltage systems.
Experience with HVAC, lighting controls, energy management, smart building technologies, or IoT systems.
Experience with IP networking, BACnet, Modbus, multi-vendor system integration, commissioning, or functional testing.
Experience with platforms such as Avigilon or Tridium Niagara.
Experience with customer training and technical system handoffs.
Experience supporting healthcare, senior living, commercial buildings, or other complex facilities.
Niagara 4 Technical Certification (TCP); valued but not required, and K Group will support certification for the right candidate.

Responsibilities

Configure, program, and bench-test equipment in-house before deployment to customer sites.
Perform factory acceptance and functional testing to validate systems against project requirements.
Identify and resolve configuration and integration issues before deployment.
Prepare equipment and technical documentation for field teams.
Help improve internal staging procedures, testing standards, and deployment processes.
Serve as a technical escalation point for field technicians, project managers, engineers, and customers.
Troubleshoot complex issues involving low voltage, physical security, controls, networking, and integrated systems.
Diagnose and resolve issues remotely when possible and travel to customer sites when hands-on support is needed.
Own technical issues through resolution, identify root causes, and document solutions.
Work with manufacturers and technology vendors when additional technical support is required.
Provide technical support throughout projects, from kickoff through commissioning and closeout.
Configure, integrate, commission, and validate systems from multiple manufacturers.
Troubleshoot communication between systems using IP-based technologies and protocols such as BACnet and Modbus.
Support physical security, building automation, controls, and other integrated low voltage systems.
Perform commissioning, functional testing, and system validation at customer sites.
Support system upgrades, expansions, and ongoing service needs for existing customers.
Provide end-user training on installed systems and technologies.
Develop system handoff documentation and operating guides.
Create and maintain network diagrams, system architecture documentation, sequences of operation, and as-built documentation.
Provide post-installation technical support and document solutions for K Group's internal technical knowledge base.
Collaborate with engineering, project management, service, and field teams to support successful project delivery.
Communicate technical issues and solutions clearly to technical and non-technical audiences.
Share lessons learned and help develop solutions that improve future project delivery.
Serve as a technical resource to help the broader team solve challenging problems.