Physical Security Systems Administrator

Logitech•Offsite - USA - TX, TX

4d•$75,000 - $96,000•Onsite

About The Position

Logitech is seeking a skilled security systems administrator to support the physical security technology portfolio and the data, reporting, and integration layer that sits on top of it. This role is split across key areas of focus: (1) hands-on administration, configuration, and support of enterprise access control, video management and workplace wellbeing platforms, and (2) leveraging API and SQL knowledge to build and deliver reports, automations, and integrations that connect security systems to the wider workplace technology ecosystem. (3) Compliance, making sure systems are set up inline with Logitech IT security standards, data privacy governance and inline with international standards such as ISO or SOCII. The ideal candidate has a strong background in Lenel OnGuard electronic access control and Milestone XProtect video management, paired with practical experience writing SQL queries against system databases and working with REST APIs to move data between platforms. Hands-on experience working with HSS industry standards, alarm and application management, system installation and maintenance, IT infrastructure, Data Privacy and networking protocols is expected. Along with strong communication skills and the ability to work collaboratively across functions. Within the WPE Digital team, the candidate will pilot new technologies, working with integrators, vendors, and other Logitech team colleagues. This role requires a self-starter with strong task management skills, capable of driving initiatives independently while partnering with cross-functional teams.

Requirements

At least 4 years of verifiable hands-on experience administering Lenel OnGuard and Milestone XProtect in an enterprise environment.
Working SQL proficiency, including joins, aggregation, and query optimisation against production databases.
Experience consuming and building against REST APIs or platform SDKs.
Basic understanding of IP networking as it applies to security devices and video transport.
Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders.
Must be able to work with and protect highly confidential information
Experience managing data request workflows & proper data sanitization strategies.
Strong knowledge of ISO 27001 Controls and Risk Management Framework.
Experience with OSHA framework and processes.

Nice To Haves

Scripting experience (PowerShell, Python) for automation and data handling.
Experience with a BI or reporting tool (Power BI, Tableau, or similar).
Familiarity with identity and HR systems as sources of truth for access provisioning.
Experience directly integrating HR systems as a custom solution is a major plus.
Manufacturer certifications in OnGuard and/or XProtect.
Experience supporting a 24/7 operational environment.
Excellent organization, analytical, and communication skills
Rapport and influence building skills
Excellent customer service
Ability to learn quickly and to multitask; be adaptable and flexible
Ability to work autonomously and in a team environment, while paying strict attention to detail
Ability to adhere to timelines and deadlines with effective time management skills
Strong decision-making ability during emergencies
Demonstrated ability to drive organizational change, change management
Demonstrated ability to influence cross-functional and cross-regional teams to drive collaboration and strategic outcomes for business
Willing and eager to learn new technologies and adapt to current workplace platforms.
Comfortable working with others, sharing ideas, and asking questions when needed.
Comfortable working across timezones.
Motivated to contribute positively—no previous specialist experience needed, just a desire to learn and grow!

Responsibilities

Configure, maintain, and troubleshoot Lenel OnGuard, including access levels, cardholder records, badge configuration, readers, panels, and alarm/event routing.
Support in conjunction with the Global Security Operations team in Milestone XProtect maintenance, including camera onboarding, recording servers, retention and storage policies.
Support in conjunction with the Global Security Operations team on device onboarding, firmware and software updates, and lifecycle management for controllers, readers, cameras, encoders, and associated security hardware.
Monitor operational security systems for errors, alerts, and overall system health, proactively resolving issues before they affect end users.
Support IP network configuration and connectivity troubleshooting for security devices, including multicast, bandwidth management, and video stream optimisation.
Ensure security platforms integrate cleanly with IT-managed infrastructure, directory services, and cloud-hosted platforms.
Maintain and update technical documentation, including system diagrams, configuration standards, troubleshooting steps, and support playbooks.
Prepare and manage system updates, meeting best practices for downtime and redundancy.
Write and optimize SQL queries and stored procedures against OnGuard and XProtect databases to support operational and management reporting.
Build and maintain dashboards and scheduled reports covering access activity, alarm volumes, device availability, badge and cardholder data quality, and system health metrics.
Develop integrations using platform APIs and SDKs (OpenAccess, DataConduIT, Milestone MIP/REST) to connect security systems with HR, identity, ticketing, workplace, and business intelligence platforms.
Automate recurring administrative tasks such as cardholder provisioning and deprovisioning, access level assignment, audit exports, and system reconciliation between source-of-truth systems.
Design and support automated workflows that reduce manual effort for operators and site teams, including alarm enrichment, event-driven notifications, and ticket creation.
Establish and maintain data quality controls, reconciliation routines, and audit-ready reporting to support compliance and internal review requirements.
Serve as the main point of contact for reports, ensuring compliance with privacy and legal requirements are met for all outbound requests.
Evaluate and pilot new tooling, scripts, and integration approaches, documenting use cases and demonstrating capability to internal stakeholders.
Make compliance part of every day workflows.
Tracks potential issues with mitigating actions to demonstrate ongoing compliance.
Supports continuous improvement to enhance the work environment.
Use technology to help Logitec adapt to changing regulations and evolving risks.
Support the H&S team across the organisation to prevent accidents.
Gatekeep and maintain resilient standardised processes, documentation, and audits.
Streamline integrations, which supports collaboration and data-driven decision making.
Act as the technical liaison between Workplace Digital, IT, security operations, and site leadership, ensuring consistent system performance and clear escalation paths.
Participate in incident response workflows, troubleshooting and escalating security system issues that impact operations.
Manage overarching security technology projects, such as platform upgrades, camera and reader refreshes, integration rollouts, new ventures and reporting initiatives.
Work with integrators, vendors, and internal teams to scope, deliver, and validate technology changes on schedule.
Support project stakeholders by ensuring access control and video systems not only meet standards, but continue to push business interests forward and are installed and configured properly across all locations; with a set audit trail and maintenance schedule preplanned.