Senior Specialist, Physical Security Systems & Services - Remote

Molina Healthcare•Long Beach, CA

2d•Remote

About The Position

Provides senior-level support for Molina Physical Security enterprise applications. The role executes and manages applications that support physical security operations, emergency response, and health and safety across the enterprise. It implements, supports, and maintains business applications; analyzes system requirements; and performs or coordinates system and regression testing. The position also provides technical expertise for physical security systems, including commissioning, troubleshooting, configuration, go-lives, operations, maintenance, and enhancements. It works with third parties, contractors, application owners, users, stakeholders, IT teams, and business analysts to align systems with business needs and support ongoing improvements. The specialist may support incident response and crisis management during disruptive events, and may need to work outside normal business hours to support other time zones or emergencies.

Requirements

At least 5 years of experience in physical security services and at least 3 years of experience as a field technician, or an equivalent combination of relevant education and experience.
Comprehensive understanding of practices, principles, processes, and tools related to physical security, risk management, health and safety, and emergency response.
Experience with business continuity, security systems, and technology integration.
Ability to create, run, and analyze queries.
Advanced data analysis and reporting experience.
Understanding of data flows, business processes, and technical interfaces that would be created or affected.
Ability to meet and manage project delivery deadlines.
Critical-thinking and problem-solving capabilities.
Demonstrated ability to organize information and manage tasks and projects to support business needs.
Ability to adapt to dynamically changing priorities.
Strong project management experience and skills.
Strong verbal and written communication skills, including the ability to present information to internal and external stakeholders.
Proficiency with Microsoft Office, including advanced Excel, and applicable software programs.
Familiarity with Avigilon, Lenel, Mercury panels, Acre/Feenix, and Bosch intrusion panels.

Nice To Haves

Security systems proficiency validated by manufacturer certifications, such as LenelS2, Genetec, Avigilon ACM, Bosch G-Series, Feenics, Axis, or AMAG Symmetry.
Hands-on infrastructure and trade expertise validated by industry certifications, such as BICSI Installer 2, CompTIA Network+, ALOA CRL, or NICET, demonstrating expertise in cabling, network connectivity, and physical hardware integration.
Completion of an accredited trade school program in Electrical Systems, Low Voltage, or Security Systems Integration, or a bachelor’s degree in Electrical/Computer Engineering or IT/Networking; extensive hands-on field experience in panel-level installation and troubleshooting is required in all cases.

Responsibilities

Collaborate with third parties and in-field contractors on application support and maintenance; oversee system commissioning and troubleshooting, and provide real-time technical guidance to ensure consistent installation standards.
Program and configure security devices and systems, including access control, CCTV, intrusion detection, and visitor management, as directed by the Physical Security Governance Team.
Serve as a technical subject matter expert for Physical Security and support system go-lives, operations, maintenance, and enhancements.
Meet periodically with application owners and users to review trends, maintenance, enhancements, and support-related issues.
Liaise with stakeholders to align system strategy and deliver enhancements that support business operations.
Support incident response and crisis management activities during disruptive events as needed.
Train and guide the user community in the use of related applications.
Provide guidance and assistance to the service desk on application issues.
Evaluate system requirements and coordinate regression testing for business applications.
Engage with the IT infrastructure team on application configurations and ongoing operations.
Develop and maintain system documentation, standard operating procedures, and user training documents.
Collaborate with IT business analysts on system requirements and solutions.
Facilitate change management, training, and communications for the user community.
Keep the technical service catalog up to date for existing and new applications.
Provide regular status reports and develop business application metrics for leadership.
Work outside normal business hours, including nights, evenings, or weekends, when supporting other time zones or responding to emergencies.