Senior Specialist Logistics - Specialty
About The Position
The Senior Specialist Logistics is responsible for performing all tasks required of the Specialist Logistics role and additionally provides work direction and subject matter expertise to the Logistics Team. The role supports data analysis, coordinates restricted zip code reporting, and provides operational decision-making and support related to restricted zip codes. The position communicates and resolves delivery issues, coordinates package rescue and storage with third-party vendors, and manages approved reshipments, product returns, and manufacturer replacements. It monitors weather alerts and restricted zip codes, recommends shipment restrictions, updates applications, and works with Operations teams to manage affected shipments. The role also monitors Retail Depot shipments for regulatory and contractual compliance, conducts data and root cause analysis, assists with team training and quality audits, tracks productivity, supports Standard Operating Procedure development, and recommends scheduling and workflow adjustments to the supervisor. Walgreens serves customers and patients through approximately 8,500 stores across the U.S. and Puerto Rico and has approximately 220,000 team members.
Requirements
- High school diploma or GED.
- At least 2 years of experience in Specialty Pharmacy Operations in a call center/customer service or fulfillment work environment.
- At least 1 year of experience in escalation resolution and applying de-escalation techniques.
- At least 6 months of experience in the Specialist Logistics role.
Nice To Haves
- Associate degree in healthcare, business, or a related area of study.
- At least 2 years of experience in a call center or customer service work environment.
- Strong organizational, analytical, interpretive, problem-solving, and time-management skills.
- Strong written and verbal communication skills.
- Strong critical-thinking and issue-resolution skills.
- Intermediate skill level in Microsoft Office Suite.
Responsibilities
- Communicate delivery issues with relevant parties and take appropriate action based on each dispense and standard operating procedures.
- Coordinate package rescue, storage, and delivery with third-party vendors.
- Review reshipment requests and escalate them when necessary using professional judgment and experience.
- Complete all steps for approved reshipments.
- Process and track approved product returns and ensure appropriate disposition of returned medication and insurance claims.
- Review product complaints for potential manufacturer replacement and coordinate replacements according to manufacturer-specific processes.
- Process and track approved manufacturer product replacement shipments and arrange return or other disposition of defective products.
- Monitor weather alerts and restricted zip codes and recommend shipment restrictions to leadership.
- Update applications to indicate restricted zip codes when necessary.
- Partner with Operations teams to manage shipments scheduled or needing to be scheduled for delivery to restricted zip codes.
- Monitor Retail Depot shipments and take necessary action to ensure regulatory and contractual compliance throughout the process.
- Compile data for analysis and conduct root cause analysis.
- Assist with training, mentoring, feedback, and quality audits.
- Track team member productivity.
- Assist in developing, updating, and implementing Standard Operating Procedures related to Logistics Team functions.
- Recommend department schedule and workflow-balance adjustments to the supervisor based on business needs.
- Perform other responsibilities as judgment or necessity dictate.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
