Senior Specialist, Healthcare Accounts Receivable

Walgreens•Danville, CA

About The Position

As a Senior Specialist, AR Central Collections, you will handle collections follow-up for accounts and issues escalated by the BPO. The role includes auditing BPO work, training BPO staff as assigned, and approving adjustments as assigned. You will conduct more complex research to resolve issues with receivable data and payers. Walgreens was founded in 1901 and serves nearly 9 million customers and patients each day through approximately 8,500 stores across the U.S. and Puerto Rico. The company has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail, and health services and to building trusted relationships that create healthier futures for customers, patients, team members, and communities.

Requirements

High school diploma or GED.
At least 1 year of experience in clerical receivables, accounting, data forms, or data entry.
Professional verbal and written communication skills.
Intermediate skill in Microsoft Excel, including functions such as SUM, formatting cells and columns, inserting charts, text wrap, sorting, headers and footers, and print functions.
Basic skill in Microsoft Word, including document editing and formatting, sorting, bullets, pictures and dates, find and replace, spell check, track changes, review pane, and print functions.
Experience with receivable collections.
Verbal and written collection follow-up experience.
At least 2 years of U.S. healthcare industry, revenue cycle, and/or pharmacy workflow experience.
Experience with applicable U.S. healthcare regulations.
Experience analyzing and reporting data to identify issues, trends, or exceptions, improve results, and find solutions.
Experience providing customer service to internal and external customers, meeting service quality standards, and evaluating customer satisfaction.
Experience reviewing and auditing own or others' work.

Nice To Haves

Basic skill in Microsoft PowerPoint, including managing slides, editing text, inserting tables or notes, moving objects, printing outline views, and running slide shows.
Basic skill in Microsoft Access, including entering and filtering data, creating and modifying forms, running and saving queries, creating and formatting reports, navigating records, printing labels, and exporting to Excel.

Responsibilities

Contact payers to collect past-due invoices and obtain missing information for payments received.
Correct and resend billings.
Prepare escalation reports and email the Manager when unresolved issues require further escalation.
Train and certify BPO accounts receivable staff.
Audit BPO staff work as assigned.
Answer BPO staff questions escalated about U.S. healthcare, pharmacy processes, and the receivable system.
Maintain knowledge of U.S. healthcare regulations, payer contracts, government regulations, pharmacy workflow, and subsidiary receivable systems related to assigned receivable types.
Process receivable adjustments and research unapplied payments requiring more comprehensive knowledge of the accounts receivable system and departmental revenue cycle processes.
Help run basic and complex receivable-system data queries and reports according to standard processes.
Prepare reports as required by procedures.
Verify billing invoices, forms, vouchers, and other accounting documents according to process guidelines.
Contact internal and external departments to obtain required information, documents, or payments.
Follow processes and perform transactions accurately.
Ensure system and data accuracy for own work and BPO staff work.
Use knowledge of procedures and processes to train and audit others' work.
Provide work guidance to BPO staff and less experienced clerical staff.
Handle questions and inquiries and resolve assigned issues.