Senior Solutions Engineer - USA
About The Position
Exein is seeking a dedicated, technically proficient Senior Solutions Engineer to join its team in the Americas. The role presents and demonstrates Exein software products to customers and partners, guiding them from initial discussions through post-deployment support. The Senior Solutions Engineer acts as the chief technologist and trusted advisor to customer technical teams, shaping Exein’s technical approach with customers throughout the customer lifecycle. The role engages with new and existing customers to understand their requirements and deployment environments, delivers software products to meet customer needs, and provides troubleshooting and post-deployment support. It works closely with Sales Account Managers and R&D, while documenting customer feedback and planning new features. This is a remote position in the USA.
Requirements
- Strong experience with Linux/Yocto, ESP32, Zephyr, and other embedded build systems.
- Prior experience in a customer-facing technical role.
- Ability to understand customer requirements and the environments where devices are deployed.
- Fluent English and excellent communication skills to liaise effectively between customers and the R&D team.
- Experience developing custom integration software for embedded systems.
- Familiarity with the entire lifecycle of an embedded product, from early-stage discussions through post-deployment support.
- Ability to translate technical knowledge into proposals, presentations, standard demos, and customer workshops.
Nice To Haves
- Experience in a cybersecurity company.
- Experience with low-level programming and integration of security technologies.
- Knowledge of additional embedded systems and build environments.
Responsibilities
- Act as the chief technologist for customer accounts and a trusted advisor to customer technical teams.
- Lead technical discussions and explain how Exein’s portfolio and architected solutions address customer requirements.
- Engage with new and existing customers to understand their requirements and device deployment environments.
- Deliver software products that meet customer needs and specifications.
- Provide post-deployment support, troubleshoot issues, and resolve problems that arise.
- Collaborate with the Sales Account Manager and R&D team to ensure seamless communication and integration.
- Document and plan new features based on customer feedback and requirements.
- Identify and mitigate technical sales issues, influencing the overall account plan.
- Translate technical knowledge into proposals, presentations, standard demos, and customer workshops.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
