Senior Solutions Engineer

Cordial Experience Inc.

11d • $120,000 - $140,000

About The Position

The Cordial Solutions Engineer is the team member regarded as the Cordial subject matter expert. You will be responsible for guiding Cordial clients through a successful implementation of the platform, third party integrations, and providing solutions for complex and unique use cases.

Requirements

• BS in Computer Science or a closely related field.
• Minimum of 4 years of experience in professional services.
• Track record of driving meaningful, successful implementations and managing client projects.
• Strong understanding of RESTful APIs.
• Comfortable with JSON data structure.
• Read/write HTML/CSS/JavaScript.
• Experience with PHP (or other programming language).
• Capable of using Browser Developer Tools.
• Understand differences between SQL and noSQL.
• Ability to handle difficult or unexpected technical issues and/or complex business challenges while remaining calm and identifying solutions.
• Handle incidents, escalations, and exceptions in a professional manner.
• No problem working with senior level marketers, IT /systems integrators and marketing technology and services partners.
• Able to manage multiple open projects at any point in time, with varying degrees of complexity and business priority.
• Ability to collaborate with internal teams including Experience Management, Strategy, Support, Product, Engineering, Sales, and the Executive Team.
• Track record of delivering phenomenal results in a dynamic, autonomous start-up environment.
• Embody Cordial’s values.

Nice To Haves

• Experience in enterprise marketing automation, email marketing and/or digital marketing industries.
• Enterprise client experience.

Responsibilities

• Consult with clients directly as a subject matter expert of the Cordial platform.
• Assist clients in understanding how they can apply new product features and enhancements to align with their business goals.
• Develop and share best practices to clients.
• Help clients implement Cordial’s RESTful API and JavaScript Snippet into their marketing stack and maximize the value generated from the Cordial platform.
• Identify issues, recognize patterns, propose solutions and help to create repeatable processes and/or documentation to assist with the long-term success of our internal team, clients, and partners.
• Enable clients to use dynamic scripting for email language and machine learning capabilities.
• Design data structures that will gracefully flow downstream and integrate into Cordials object model.
• Manage internal stakeholders and external client expectations on projects and timelines.
• Work closely with the product team to improve client adoption across our entire platform.
• Collaborate with our Client Success, Strategy, Support, and Sales teams to ensure Cordial is continuously meeting and exceeding our client’s expectations and goals.
• Document and record all completed project work allowing a manageable framework that everyone can access for success.

Benefits

• Equity and bonus
• Medical/dental/vision/life insurance
• 401k match
• Flexible time off
• Childcare reimbursement
• Continued education yearly reimbursements
• Reimbursement for private medical insurance (UK)
• Pension scheme (UK)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior