Senior Solutions Engineer, Growth | Mid Atlantic or Southeast | Remote
About The Position
Grafana Labs is hiring a Senior Solutions Engineer to join its high-growth Enterprise Solutions Engineering team. The team serves as an in-house, customer-facing product expert group, helping potential and existing customers understand Grafana products and achieve success through demos, hands-on enablement, presentations, technical evaluations, and ongoing customer interaction. The team partners closely with Sales to qualify and close opportunities and serves as an important communication channel between customers and Product Management and Engineering. In this role, you will be an early member of a growing team, own technical customer engagements, and support high-velocity opportunities by combining technical expertise, competitive knowledge, and customer credibility. You will communicate the Grafana value proposition and product strategy, learn customer needs, and share feedback with internal teams. The position is remote and intended for candidates in the Mid-Atlantic or Southeast; Atlanta, Orlando, Miami, and Tampa are listed as ideal locations.
Requirements
- At least 5 years of technical pre-sales experience.
- Strong written and oral communication skills for collaboration with internal teams and customers worldwide.
- Ability to articulate the company’s value proposition and the technical advantages of its products.
- Ability to solve technical challenges and develop creative customer solutions.
- Technical mindset and desire to continue growing technically.
- Ability to work and collaborate with an international team in a remote-first company.
- Strong judgment, collaboration, and leadership, as the role involves varied and complex duties.
- Self-motivation, initiative, and creativity.
Nice To Haves
- Experience with open-source technologies or in the metrics/monitoring space.
- Location in Atlanta, Orlando, Miami, or Tampa.
- Coding bootcamp education or previous post-sales or engineering experience.
Responsibilities
- Partner with Sales to articulate Grafana’s value proposition, vision, and strategy to customers.
- Own technical customer engagements and help close high-velocity opportunities using competitive knowledge, technical skill, and credibility.
- Deliver product and technical presentations to prospective and existing customers.
- Communicate proactively with customers and internal teams to provide feedback about products and the competitive landscape.
- Drive product conversations based on needs and problems identified through customer interactions.
- Contribute to documentation, blog posts, videos, knowledge base articles, and other public and internal enablement materials.
- Collaborate with an international team to address technical and customer problems.
Benefits
- Restricted Stock Units (RSUs) for all roles.
- Global annual leave policy of 30 days per year, including 3 Grafana Shutdown Days, subject to local legislation.
- In-person onboarding.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
