Southeast

Sartorius Stedim•Baltimore, MD

23h•Remote

About The Position

Sartorius is hiring a Field Application Specialist to support implementation and application of downstream processing technologies across the Mid-Atlantic and Southeast territories. In this remote, customer-facing role, the specialist serves as a technical partner to customers, providing application expertise, troubleshooting, and workflow recommendations that support adoption and optimization of Sartorius downstream processing solutions. The ideal candidate resides near a major airport in New Jersey, Pennsylvania, Maryland, or North Carolina. The position supports downstream systems and related consumables, including centrifugation, columns, chromatography systems, and TFF systems. It involves customer evaluations, application trials, training, technical consultations, opportunity development, quality investigations, and collaboration with internal teams. Travel is more than 50% to support customer-facing activities. The stated salary range is $90,000–$116,530, depending on qualifications, plus a sales incentive plan and car allowance.

Requirements

Bachelor’s degree in Life Sciences, Biotechnology, Engineering, or a related field, or equivalent demonstrated professional experience.
At least 3 years of experience in application support, technical support, field applications, laboratory operations, process development, or other customer-facing roles within downstream process development, MSAT, cGMP manufacturing, or technology transfer environments.
Experience in biologics manufacturing.
At least 1 year of in-depth knowledge of biologics process development and scale-up for monoclonal antibodies.
Ability to troubleshoot technical and application-related challenges in customer environments.
Hands-on ability to perform demonstrations, trials, evaluations, and customer training, and to document findings, outcomes, and technical recommendations in a structured manner.
Ability to collaborate effectively with Sales, Product Management, Quality, and other cross-functional stakeholders in a matrix organization.
Strong customer focus and ability to translate customer needs into practical application solutions.
Excellent communication and presentation skills, including the ability to explain technical value to a broad range of stakeholders.
Proficiency with Microsoft Office.
Willingness to travel more than 50% for customer-facing activities.
Ability to lift up to 50 lbs.
Ideal candidate resides near a major airport in New Jersey, Pennsylvania, Maryland, or North Carolina.

Nice To Haves

Master’s degree.
Exposure to cell and gene therapy applications.
Experience with modalities beyond monoclonal antibodies.
Experience with Salesforce, Tableau, and system control software.

Responsibilities

Support customer evaluations, application assessments, and technical consultations by translating process requirements into product and workflow recommendations for downstream systems and consumables.
Execute application trials, validation activities, proof-of-concept studies, and customer training; design, coordinate, and document customer-specific evaluation plans, onboarding activities, and outcomes.
Troubleshoot technical inquiries, application challenges, and product performance issues by analyzing customer processes and coordinating corrective actions with relevant stakeholders.
Provide application expertise during opportunity development, including technical insights, competitive positioning, and solution recommendations.
Capture customer feedback, application trends, competitive intelligence, field observations, trial results, and product usage patterns; share recommendations to support portfolio enhancement.
Support training and development of other Field Application Specialists and Sales organization members on assigned technologies and processes.
Train customers on new technologies, support initial start-up activities, and participate in internal learning opportunities.
Support Quality investigations and complaint resolution through process troubleshooting and technical analysis of customer applications.
Provide monthly territory activity reports and updates to management.

Benefits

Paid vacation, sick time, corporate holidays, and a community service day.
Flexible work schedules.
Mentoring, leadership programs, and internal seminars.
Comprehensive onboarding, including a virtual online platform.
Medical plan options, dental and vision coverage, EAP, and wellness programs.
401(k) with generous company match.
HSA, FSA for dependent care and healthcare spending, and a transportation commuter account.
Company-paid basic life insurance, AD&D, EAP, family planning and women’s health support, and Health Advocate.
Optional supplemental life insurance for employees, spouses, and dependents; legal services; LTD and STD; critical illness insurance; and student loan tuition refinance service.
Sales incentive plan and car allowance.