Field Application Specialist (Chrom/TFF) - Central Region & Canada

Sartorius Stedim•Houston, TX

1d•Remote

About The Position

Sartorius is seeking a Field Application Specialist to support downstream processing technologies across the Central Region and Canada. In this remote, customer-facing role, the specialist serves as a technical partner to customers and internal stakeholders, providing application expertise, troubleshooting, and workflow recommendations to support adoption and optimization of Sartorius solutions. The ideal candidate will reside near a major airport in Texas, Illinois, or Michigan and be willing to travel more than 50% for customer activities. The role supports customer evaluations, application assessments, technical consultations, trials, validation activities, proof-of-concept studies, implementation, and training. It involves technologies including centrifugation, columns, chromatography systems, TFF systems, and related consumables. The specialist analyzes customer processes and product performance issues, coordinates corrective actions, contributes technical input during opportunity development, and shares customer feedback and competitive intelligence to inform portfolio enhancements. The role also supports colleagues’ development, Quality investigations and complaint resolution, and monthly territory reporting. The position requires a bachelor’s degree in a relevant field or equivalent demonstrated professional experience; a master’s degree is preferred. Candidates should have at least three years of relevant application, technical, field, laboratory, process development, or customer-facing experience, along with at least one year of in-depth knowledge of biologics process development and monoclonal antibody scale-up. Salary is $90,000–$116,530, depending on qualifications, plus a sales incentive plan and car allowance.

Requirements

Bachelor’s degree in Life Sciences, Biotechnology, Engineering, or a related field, or equivalent demonstrated professional experience.
At least 3 years of experience in application support, technical support, field applications, laboratory operations, process development, or other customer-facing roles within downstream process development, MSAT, cGMP manufacturing, or technology transfer environments.
At least 1 year of in-depth knowledge of biologics process development and scale-up for monoclonal antibodies.
Ability to troubleshoot technical and application-related challenges in customer environments.
Hands-on ability to perform demonstrations, trials, evaluations, and customer training, and to document findings, outcomes, and technical recommendations in a structured manner.
Ability to collaborate with Sales, Product Management, Quality, and other cross-functional stakeholders in a matrix organization.
Strong customer focus and ability to translate customer needs into practical application solutions.
Excellent communication and presentation skills, including the ability to explain technical value to a broad range of stakeholders.
Proficiency with Microsoft Office.
Willingness to travel more than 50% for customer-facing activities.
Ability to lift up to 50 lbs.

Nice To Haves

Master’s degree.
Experience in biologics manufacturing; exposure to cell and gene therapy applications is an advantage.
Experience with biologics modalities in addition to monoclonal antibodies.
Experience with Salesforce, Tableau, and system control software.

Responsibilities

Support customer evaluations, application assessments, and technical consultations by translating process requirements into product and workflow recommendations for downstream systems and consumables.
Execute application trials, validation activities, proof-of-concept studies, and customer training; design, coordinate, and document evaluation plans, onboarding activities, and outcomes.
Troubleshoot technical inquiries, application challenges, and product performance issues by analyzing customer processes and coordinating corrective actions with stakeholders.
Provide application expertise during opportunity development, including technical insights, competitive positioning, and solution recommendations.
Capture customer feedback, application trends, competitive intelligence, field observations, trial results, and product usage patterns; share recommendations supporting portfolio enhancements.
Support training and development of other Field Application Specialists and Sales organization members on assigned technologies and processes.
Train customers on new technologies, support initial start-up activities, and participate in internal learning opportunities.
Support Quality investigations and complaint resolution through process troubleshooting and technical analysis of customer applications.
Provide monthly territory activity reports and updates to management.

Benefits

Paid vacation, sick time, corporate holidays, and community service day.
Flexible work schedules.
Mentoring, leadership programs, and internal seminar offerings.
Comprehensive onboarding, including a virtual online platform.
Medical plans, dental and vision coverage, EAP, and wellness programs.
401(k) with generous company match.
HSA and FSA options, including dependent care and healthcare spending, and a transportation commuter account.
Company-paid basic life insurance, AD&D, EAP, family planning and women’s health support, and Health Advocate.
Optional supplemental life insurance, legal services, LTD and STD, critical illness insurance, and student loan tuition refinance service.
Sales incentive plan and car allowance.