Field Application Specialist (Chrom/TFF) - Central Region & Canada
About The Position
Sartorius is hiring a Field Application Specialist focused on chromatography and tangential flow filtration (TFF) to support downstream processing technologies across the Central Region and Canada. The role partners with customers and internal stakeholders to provide application expertise, troubleshooting, and workflow recommendations that support implementation and adoption of downstream processing solutions. Technologies include centrifugation, columns, chromatography systems, TFF systems, and associated consumables. The position is remote, with customer-facing responsibilities across the region. The ideal candidate will reside near a major airport in Texas, Illinois, or Michigan, and should expect to travel more than 50% of the time. The role also supports technical opportunity development, customer training, quality investigations, and feedback to inform portfolio enhancements.
Requirements
- Bachelor’s degree in Life Sciences, Biotechnology, Engineering, or a related field, or equivalent demonstrated professional experience.
- At least 3 years of experience in application support, technical support, field applications, laboratory operations, process development, or other customer-facing roles within downstream process development, MSAT, cGMP manufacturing, or technology transfer environments.
- Experience in biologics manufacturing.
- At least 1 year of in-depth knowledge of biologics process development and scale-up for monoclonal antibodies.
- Ability to troubleshoot technical and application-related challenges in customer environments.
- Hands-on ability to conduct demonstrations, trials, evaluations, and customer training, and to document findings, outcomes, and technical recommendations in a structured manner.
- Ability to collaborate with Sales, Product Management, Quality, and other cross-functional stakeholders in a matrix organization.
- Strong customer focus and ability to translate customer needs into practical application solutions.
- Excellent communication and presentation skills, including the ability to explain technical value to diverse stakeholders.
- Proficiency with Microsoft Office.
- Willingness to travel more than 50% to support customer-facing activities.
- Ability to lift up to 50 lbs.
Nice To Haves
- Master’s degree.
- Exposure to cell and gene therapy applications.
- Experience with modalities beyond monoclonal antibodies.
- Experience with Salesforce, Tableau, and system control software.
- Residence near a major airport in Texas, Illinois, or Michigan.
Responsibilities
- Support customer evaluations, application assessments, and technical consultations by translating process requirements into product and workflow recommendations.
- Conduct application trials, validation activities, proof-of-concept studies, and customer training; design, coordinate, and document customer-specific evaluation plans and outcomes.
- Troubleshoot technical inquiries, application challenges, and product performance issues, analyzing customer processes and coordinating corrective actions.
- Contribute technical insights, competitive positioning, and solution recommendations throughout opportunity development.
- Capture customer feedback, application trends, competitive intelligence, field observations, trial results, and product usage patterns; share recommendations supporting portfolio enhancement.
- Support training and development of other Field Application Specialists and Sales organization members on assigned technologies and processes.
- Train customers on new technologies, support initial start-up activities, and participate in internal learning opportunities.
- Support Quality investigations and complaint resolution through process troubleshooting and technical analysis of customer applications.
- Provide monthly territory activity reports and updates to management.
Benefits
- Paid vacation, sick time, corporate holidays, and community service day.
- Flexible work schedules.
- Mentoring, leadership programs, and internal seminars.
- Comprehensive onboarding, including a virtual online platform.
- Medical plans, dental and vision coverage, EAP, and wellness programs.
- 401(k) with generous company match.
- HSA, healthcare and dependent-care FSA, and transportation commuter account.
- Company-paid basic life insurance, AD&D, EAP, family planning and women’s health benefits, and Health Advocate.
- Optional supplemental life insurance, legal services, LTD and STD, critical illness insurance, and student loan tuition refinance service.
- Sales incentive plan.
- Car allowance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
