Field Application Specialist (Chrom/TFF) -Western Region
About The Position
Sartorius is hiring a Field Application Specialist to support customer implementation and use of downstream processing technologies. The role provides application expertise, troubleshooting, workflow recommendations, and technical guidance to customers and internal stakeholders, contributing to adoption and optimization of Sartorius solutions. It is remote, with customer-facing responsibilities across the region; the ideal candidate lives near a major airport in California or Washington. The specialist supports evaluations, trials, validation activities, proof-of-concept studies, training, start-up activities, and complaint investigations. The role also contributes technical insights during opportunity development, reports territory activity to management, and shares customer and competitive feedback to support portfolio improvements. Travel is expected to exceed 50%. The salary range is $90,000–$116,530, depending on qualifications, plus a sales incentive plan and car allowance.
Requirements
- Bachelor’s degree in Life Sciences, Biotechnology, Engineering, or a related field, or equivalent demonstrated professional experience.
- At least 3 years of experience in application support, technical support, field applications, laboratory operations, process development, or another customer-facing role within downstream process development, MSAT, cGMP manufacturing, or technology transfer environments.
- At least 1 year of in-depth knowledge of biologics process development and scale-up for monoclonal antibodies.
- Ability to troubleshoot technical and application-related challenges in customer environments.
- Hands-on capability to perform demonstrations, trials, evaluations, and customer training, and to document findings, outcomes, and technical recommendations in a structured manner.
- Ability to collaborate effectively with Sales, Product Management, Quality, and other cross-functional stakeholders in a matrix organization.
- Strong customer focus and ability to translate customer needs into practical application solutions.
- Excellent communication and presentation skills, including explaining technical value to a broad range of stakeholders.
- Proficiency with Microsoft Office.
- Willingness to travel more than 50% for customer-facing activities.
- Ability to lift up to 50 lbs.
Nice To Haves
- Master’s degree.
- Experience in biologics manufacturing; exposure to cell and gene therapy applications is an advantage.
- Experience with biologics modalities beyond monoclonal antibodies.
- Experience with Salesforce, Tableau, and system control software.
Responsibilities
- Support customer evaluations, application assessments, and technical consultations, recommending products and workflows for downstream systems and consumables.
- Design, coordinate, execute, and document application trials, validation activities, proof-of-concept studies, customer evaluations, onboarding, and training.
- Troubleshoot customer technical inquiries, application challenges, and product performance issues; analyze processes and coordinate corrective actions.
- Provide technical insights, competitive positioning, and solution recommendations during opportunity development.
- Capture customer feedback, application trends, competitive intelligence, field observations, trial results, and product usage patterns; share recommendations for portfolio enhancements.
- Support training and development for other Field Application Specialists and Sales organization members on assigned technologies and processes.
- Train customers on new technologies, support initial start-up activities, and participate in internal learning opportunities.
- Support Quality investigations and complaint resolution through process troubleshooting and technical analysis of customer applications.
- Provide monthly territory activity reports and updates to management.
Benefits
- Paid vacation, sick time, corporate holidays, and community service day.
- Flexible work schedules.
- Medical plans, dental and vision coverage, EAP, and wellness programs.
- 401(k) with generous company match.
- HSA, FSA for dependent care and healthcare spending, and transportation commuter account.
- Company-paid basic life insurance, AD&D, EAP, family planning and women’s health benefits, and Health Advocate.
- Optional supplemental life insurance, legal services, LTD and STD, critical illness insurance, and student loan tuition refinance service.
- Mentoring, leadership programs, and internal seminars.
- Comprehensive onboarding, including a virtual online platform.
- Smart buildings with the latest technology and equipment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
