Field Applications Specialist (Chrom/TFF Systems) Northeast

Sartorius Stedim•Hartford, CT

1d•Remote

About The Position

Sartorius is hiring a Field Applications Specialist to support downstream processing technologies across the Northeast. The role is a remote-work position with customer-facing responsibilities throughout the region; the ideal candidate will live near a major airport in Massachusetts, New York, or Connecticut. The specialist serves as a technical partner to customers and internal stakeholders, providing application expertise, troubleshooting, and workflow recommendations to support adoption and optimization of Sartorius solutions, including centrifugation, columns, chromatography systems, TFF systems, and related consumables. The specialist supports customer evaluations and implementation through application trials, validation activities, proof-of-concept studies, training, and start-up support. The role also contributes technical insights to opportunity development, helps resolve product and application issues, gathers field feedback and competitive intelligence, supports quality investigations, trains colleagues, and reports territory activity to management. Travel to support customer-facing work is expected to exceed 50%.

Requirements

Bachelor’s degree in Life Sciences, Biotechnology, Engineering, or a related field, or equivalent demonstrated professional experience.
At least 3 years of experience in application support, technical support, field applications, laboratory operations, process development, or other customer-facing roles within downstream process development, MSAT, cGMP manufacturing, or technology transfer environments.
Experience in biologics manufacturing.
At least 1 year of in-depth knowledge of biologics process development and scale-up for monoclonal antibodies.
Ability to troubleshoot technical and application-related challenges in customer environments.
Hands-on ability to perform demonstrations, trials, evaluations, and customer training, and to document findings, outcomes, and technical recommendations in a structured manner.
Ability to collaborate effectively with Sales, Product Management, Quality, and other cross-functional stakeholders in a matrix organization.
Strong customer focus and ability to understand customer needs and translate them into practical application solutions.
Excellent communication and presentation skills, including the ability to explain technical value to a broad range of stakeholders.
Proficiency with Microsoft Office.
Willingness to travel more than 50% to support customer-facing activities.
Ability to lift up to 50 lbs.

Nice To Haves

Master’s degree.
Exposure to cell and gene therapy applications.
Experience with modalities in addition to monoclonal antibodies.
Experience with Salesforce, Tableau, and system control software.

Responsibilities

Support customer evaluations, application assessments, and technical consultations; translate process requirements into product and workflow recommendations for downstream systems and consumables.
Design, coordinate, and document customer-specific evaluation plans, application trials, validation activities, proof-of-concept studies, onboarding, and training.
Troubleshoot technical inquiries, application challenges, and product-performance issues; analyze customer processes and coordinate corrective actions with relevant stakeholders.
Provide application expertise during opportunity development, including technical insights, competitive positioning, and solution recommendations.
Capture customer feedback, application trends, competitive intelligence, trial results, and product-usage patterns, and share recommendations for portfolio enhancement.
Support training and development of other Field Application Specialists and Sales organization members on assigned technologies and processes.
Train customers on new technologies, support initial start-up activities, and participate in internal learning opportunities.
Support Quality investigations and complaint resolution through process troubleshooting and technical analysis of customer applications.
Provide monthly territory activity reports and updates to management.

Benefits

Paid vacation, sick time, corporate holidays, and community service day.
Flexible work schedules.
Comprehensive onboarding, including a virtual online platform.
Medical plans, dental insurance, vision insurance, an Employee Assistance Program (EAP), and wellness programs.
401(k) retirement savings plan with a company match.
Health Savings Account (HSA), Flexible Spending Accounts (FSA) for dependent care and healthcare, and a transportation commuter account.
Company-paid basic life insurance, AD&D, EAP, family planning and women’s health benefits, and Health Advocate.
Optional supplemental life insurance, legal services, long-term and short-term disability insurance, critical illness insurance, and a student loan tuition refinance service.
Mentoring, leadership programs, and internal seminars.
Welcoming culture with mutual support, team spirit, international collaboration, and employee communities.