Senior Solution Consultant, SLED (Texas)

ID.me

7d • $181,000 - $230,000

About The Position

ID.me is hiring a Senior Solution Consultant, SLED, based in Texas, to support state, local, and education business across the southern territory. The role serves as a senior technical voice on agency pursuits involving areas such as unemployment insurance and workforce, health and human services, education, and public retirement systems. It requires navigating state procurement processes and legislative and fiscal calendars, including biennial budget cycles, and advising on technical approaches when federally funded alternatives are also under consideration.

The Senior Solution Consultant is a technical and product expert in the presales process, partnering closely with sales and go-to-market teams to understand agency challenges and present solutions using ID.me’s platform. The position covers customer discovery, solution design, demonstrations, technical proposals, integration planning, proofs of concept, and customer lifecycle adoption. The consultant also works with Product Management, Engineering, Sales, and other teams to resolve complex issues, communicate product feedback, and improve solutions. The position includes mentoring other Solution Consultants, creating reusable technical content, and representing the company at events and conferences.

ID.me describes its workplace culture as full-time and in-office, with most roles onsite five days per week at designated offices unless the specific role states otherwise. This posting specifies that the position is based in Texas and requires regular travel across the southern territory, but does not specify a particular office or say whether the role is remote, hybrid, or onsite.

The listed pay range is $181,000–$230,000 USD for Mountain View, California and New York, New York. The posting notes that the annual base salary does not include bonuses, sales incentives, equity, or benefits, and that final offers may vary based on qualifications and other factors.

Requirements

• Demonstrated experience performing the responsibilities of a Senior Solution Consultant.
• Experience in a customer-facing role such as consulting, technical support, or solution engineering, with a focus on delivering customer value.
• Strong understanding of and hands-on experience with REST APIs, including practical real-world use.
• Proficiency with industry-standard authorization, authentication, and federation protocols such as OAuth 2.0, SAML 2.0, OpenID Connect, and Bearer Token Authentication.
• Confidence presenting and sharing technical knowledge with senior stakeholders.
• Strong technical presentation, communication, and problem-solving skills.
• Expertise in at least one of the following: IAM platforms and concepts, identity verification, web development, mobile development, or backend development.
• Familiarity with NIST SP 800-63-3 / 800-63-4 guidelines and standards.
• Knowledge of the software development lifecycle and associated best practices.
• Experience with modern software development methodologies, DevOps practices, and related technologies.
• Ability to quickly learn and apply knowledge of the ID.me platform and solutions.
• Relentless curiosity and a positive, can-do attitude.
• Based in Texas and able to travel regularly across the southern territory.

Nice To Haves

• Experience supporting state, local, or education customers in presales, consulting, or delivery.
• Familiarity with SLED program areas such as unemployment insurance and workforce, Medicaid and health and human services, K-12 or higher education, or public retirement and pension systems.
• Experience designing SAML or OIDC federation into state IT environments, student information systems, or benefits eligibility platforms.
• Experience with multi-campus university or community college systems and system-office procurement.
• Understanding of state procurement vehicles, fiscal-year timing, biennial legislative calendars, and grant-funded deadlines and their effects on technical pursuits.
• Working knowledge of competitive and funding dynamics involving publicly funded credential providers in state benefits programs, including when coexistence is appropriate.
• Familiarity with accessibility requirements (ADA / Section 508) and state privacy law as they apply to constituent-facing identity flows.
• Experience contributing to state or local RFP, RFI, or RFQ responses.
• Comfort working across program, IT, security, and privacy stakeholders within an agency.

Responsibilities

• Maintain in-depth knowledge of the ID.me product suite and its application to state, local, and education agency use cases.
• Contribute to and own technical accuracy in RFx responses for state and local solicitations; analyze complex RFPs and write persuasive, accurate content.
• Diagnose and document customer technical and business requirements.
• Design and configure solutions that address agencies’ needs and maximize value from ID.me products.
• Develop and configure demonstrations that position differentiated solutions, and quantify the business and technical value of ID.me.
• Lead proofs of concept involving complex use cases and integrations.
• Design federation architectures, including approaches that allow ID.me to coexist with an agency’s existing or federally funded credential provider where appropriate.
• Navigate state procurement vehicles and fiscal-year timing with Sales, sequencing technical work to legislative, grant, and budget deadlines.
• Collaborate with go-to-market teams as the product expert and partner with Sales to align solutions with agency program and constituent-service objectives.
• Support the customer lifecycle, facilitate transitions between stages, and drive adoption of additional products with existing agency customers.
• Solve broad-scope, high-complexity customer issues and escalations; collaborate across departments to resolve complex scenarios and integration issues.
• Propose and implement product feature improvements based on market trends and agency needs; coordinate potential turnkey or outsourced enhancements with Product Management.
• Distill and communicate customer and solution-team feedback to Product Management, Engineering, and Sales.
• Mentor Solution Consultant team members and contribute to team learning initiatives and activities.
• Create reusable technical materials such as whitepapers, playbooks, and how-to guides.
• Develop and maintain relationships with agency technical representatives.
• Present at marketing events, trade shows, and user conferences.
• Assist with assigned objectives and key results.
• Clearly explain technical concepts and software architecture to stakeholders, including through whiteboards or other tools.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health savings account
• Flexible spending accounts, including medical, limited-purpose, dependent-care, and commuter accounts
• Basic and voluntary life and AD&D insurance
• 401(k) with company match
• Parental leave
• Unlimited paid time off, subject to the PTO policy
• Eight company-wide holidays
• Short- and long-term disability insurance
• Accident and critical illness insurance
• Referral bonus policy
• Employee assistance program
• Pet insurance
• Travel assistance program
• Wellbeing and childcare discounts
• Benefit advocates
• Learning and development benefit

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed