Senior Solution Architect

IFS • Itasca, IL

21h • Hybrid

About The Position

A Senior Solution Architect delivers solution-related work for upgrades, implementation projects, and success services. The role owns the solution and how it is built, working closely with IFS implementation teams and partners, and using industry and implementation experience to advise and guide customer project teams. The architect understands customer business requirements and ensures the solution delivers expected outcomes and business value while applying IFS best practices.

The role supports solution delivery across upgrade, implementation, and global projects, working with customers, project managers, senior architects, partners, and system integrators. It aligns IFS solutions with business requirements, assesses progress and value, communicates with customer executives, and supports the articulation of product direction and value propositions. The position also contributes to service delivery, solution documentation and quality reviews, and the development of industry knowledge and improvements to IFS strategy and methodology.

The Senior Solution Architect is expected to understand the Scope Tool, customer solution processes, IFS products and implementation methodology, and Business Value Engineering assessments. They conduct workshops and presentations, communicate professionally, and take a practical, proactive approach to addressing customer challenges. The role calls for a university degree or equivalent professional qualifications, customer-facing implementation or transformation experience, business process mapping exposure, project planning and resourcing involvement, and fluency in English and the local language.

Requirements

• University degree or equivalent professional qualifications.
• Experience of or exposure to business process mapping.
• Experience with business process mapping.
• Experience with implementation or transformation projects, working directly with customers.
• Involvement in project planning and resourcing in conjunction with a Project Manager.
• Excellent communication skills.
• Experience in a lead role in development of an ERP solution.
• Fluency in English and the local language.

Nice To Haves

• Experience delivering ERP projects in a relevant industry setting, preferably in a similar role.

Responsibilities

• Assist implementation teams in understanding the methodology, maintain consistent reporting and documentation, and support the Project Manager in guiding customer teams through project phases.
• Ensure the Scope Tool accurately reflects the proposed solution, address scope gaps, and work with the IFS Project Manager to manage risks associated with moderately complex requirements.
• Collaborate with implementation teams to ensure accurate and consistent customer solution documentation.
• Review deliverables and customer work products, including test plans, for consistency, clarity, and quality standards, and provide actionable feedback.
• Review CRIMs and solution-related actions for consistency and alignment with the solution, identifying issues and escalating them for further review.
• Support delivery of IFS Success Services and Success expert services activities.
• Contribute to service-delivery tasks, providing basic support for low-complexity work.
• Support and coordinate solution delivery for upgrade, implementation, and global projects under guidance, collaborating with senior architects, management, partners, system integrators, and project consulting teams.
• Work with the lead Solution Architect and customer to align the IFS solution with business requirements, assess progress, deliver value, and maintain alignment with evolving objectives through regular communication and reviews.
• Engage with customer executive teams to explain the value of the IFS solution and maintain communication to align with customer needs and business objectives.
• Support communication of product direction and value propositions, and help understand customer business objectives and value metrics under senior guidance.
• Develop knowledge of core IFS industries, share knowledge within the team, and contribute input to global strategy and methodology improvement.
• Understand available IFS Accelerators and advise on their practical use in customer projects, applying IFS best practices to medium-complexity requirements.
• Design customer scopes using the Scope Tool in alignment with the customer project team structure, and articulate end-to-end processes involved in customer solutions.
• Apply knowledge of IFS products, processes, and implementation methodology to address solution-related issues and suggest improvements to customer outcomes.
• Understand and communicate the implications of Business Value Engineering assessments and contribute to measurable value delivery.
• Interact with customers, conduct workshops, deliver presentations, and lead solution delivery initiatives aligned with client goals.
• Communicate professionally and guide customers while proactively investigating and resolving solution-related challenges.

Benefits

• Flexible paid time off, including sick and holiday time.
• Medical, dental, and vision insurance.
• 401(k) with company contribution.
• Flexible spending accounts.
• Life insurance and disability benefits.
• Tuition assistance.
• Community involvement and volunteering events.
• Flexible and hybrid work opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior